We have identified a technical discrepancy where the Guest Folio Sub-total and Grand Total continue to display a monetary value, even after all individual line items (charges and credits) have been successfully voided, adjusted, or moved to a different folio.
Expected Behaviour:
If all line items are $0.00, the total should reflect $0.00.
Current Symptom:
The "Total" field retains a residual balance, preventing the folio from being closed or balanced correctly.
Current Status: Our Engineering and Product teams are currently investigating the root cause. Once we have more information, we will reach out promptly.
We appreciate your patience and understanding.