Our partner VRBO has confirmed that they are currently experiencing an issue where VRBO SSO might show an error. "Advertiser info missing. Please contact your software provider to submit your X advertiser details-this must be completed before you can continue."
While they work on resolving the issue, you may follow the steps below:
- Use your VRBO account email - Log in to your VRBO dashboard and navigate to Account Settings to confirm your "Primary Email."
- VRBO logout required - Please Log out from VRBO.com before proceeding.
- Use the exact email in VRBO SSO - You must use the exact primary email in Guesty with the subsequent VRBO authetication process. We advise copying the email for safekeeping purposes.
We appreciate your patience while we resolve this issue with VRBO team.
Should the steps above fail to work, feel free to raise your concern to our support team.
Thank you for your patience.