If you see a notification in Guesty that your Airbnb account is suspended, it may be related to a capability restriction rather than a full account suspension. Guesty notifications may not specify the exact Airbnb limitation, and in many cases, your account and listings remain active and connected despite the alert.
Follow the troubleshooting recommendations below to identify whether your account is fully suspended or simply restricted.
Terminology
- Account suspension: Airbnb disables the account. Listings are not bookable or visible, and most account functions are blocked.
- Capability restriction: Airbnb places a temporary limit on a specific action, such as receiving payouts or activating new listings. The account remains active.
Resolve account restrictions
Guesty can't lift restrictions placed by third-party channels. Contact Airbnb’s Trust & Safety team to guide you on the steps required to remove any capability restrictions.
Common Airbnb capability restrictions
Capability |
What It Means |
|---|---|
| login | You cannot log in. |
| send_message | You cannot send messages. |
| receive_payout | You cannot receive payouts. |
| accept_reservation | You cannot accept reservations. |
| create_listing | You cannot create new listings. |
| listing_searchable | Listings do not appear on search pages. |
| listing_visible | Listings are not visible on detail pages. |
| activate_listing | You cannot activate listings. |
| make_payment | You cannot make payments. |
| ugc_visible | User-generated content is hidden. |
| message | You cannot send messages. |
| review_visible | Your reviews are hidden. |
| delete_account | You cannot delete your own account. |
| activate_us_listing_without_postal_verification | You cannot publish a listing until postal verification is complete. |
Once Airbnb confirms the restrictions are removed, the notification in Guesty may take up to 24 hours to clear.
Contact us if the alert persists after 24 hours and your Airbnb account is fully functional.
