Managing special requests from the Guesty Booking Engine

When guests book through your Guesty Booking Engine, they can add special requests using the customizable "Add a special request" field. Guest requests are automatically captured and stored in your Guesty account. Understanding how these requests are handled in your system helps you provide better guest service and manage expectations effectively.

View special requests

Special requests appear in two key locations within each reservation

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Operations mode.
3. Click Reservations.
4. Click the relevant reservation.

   • In the reservation "Summary" section, special requests are listed alongside other booking details.

     

   • In the reservation "Notes", section special request are displayed as a note with an "Attention" label.

     

Require special requests before booking

Follow the steps below to define whether requests are mandatory or optional. 

Step by step:

Step by step:

1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode. 
3. Click Distribution.
4. Click the Guesty Booking Engine thumbnail.
5. Click next to the relevant Booking engine, and select Edit booking engine.
6. Under "Booking settings" scroll down to the "Guest information mandatory for booking" section.
7. Toggle on Ask for guest requests and check the box to make this field mandatory box.
8. Click Next.
9. In the left-side menu, click Languages to navigate to the last action.
10. Click Save Booking Engine to apply your changes.