Pilot: Guesty travel insurance

Guesty's travel insurance enables guests to purchase travel insurance directly as an add-on during the booking process, creating an additional revenue stream for both you and Guesty.

Travel insurance allows guests to protect their reservation investment by providing the flexibility to cancel their reservation for specific covered reasons without losing all the money they've paid. This optional add-on is presented to guests during the checkout process on the booking engine.

• Ability to upsell guests with travel insurance when they book their reservation.
• Increased revenue per reservation.
• Additional value offered to guests.
• Flexibility to adjust to changes in plans without losing their full payment.
• Peace of mind when booking accommodations.
• Streamlined insurance process integrated with their reservation.

This feature is currently only available for properties in the US & Canada and exclusively for Guesty Pro users.

How it works

Travel insurance allows guests to purchase insurance during the booking process. When enabled, guests will see the insurance option as an add-on during checkout on your booking engine. Key capabilities include:

• Guest-driven purchase of travel insurance on the booking engine.
• Self-service travel insurance management for existing reservations from a dedicated card on the reservation page.
• travel insurance addition on the reservation creation flow.
• Automatic fee setup for all listings (existing and new).
• Integration with the booking engine.
• Automatic data transmission to Rental Guardian for policy generation.
• Ability to remove travel insurance from reservations when necessary.

Setup travel insurance

To enable travel insurance for your properties, contact your CSM or our support team to make this feature available to your guests.

Once added, you can manage travel insurance for individual reservations through the travel insurance dedicated card on the reservations page in your Guesty dashboard.

Apply travel insurance to an existing reservation

To apply travel insurance to an existing reservation, follow the steps below:

Step by step:

1. Sign in to your Guesty account.
2. Click Reservations.
3. Select the existing reservation from the reservations list by clicking on it.
4. In the “Travel Insurance” section, click Add travel protection.
5. In the pop up, select the desired coverage plan and enter the guests details. You must enter the guest’s full address, email, and phone number to apply for travel insurance.
6. Click Add travel protection.

You can add travel insurance to an existing reservation only if you have 30 days or more until check-in. 

Cancel travel insurance

To cancel travel insurance from a reservation, follow the steps below:

Step by step:

1. Sign in to your Guesty account.
2. Click Reservations.
3. Select the existing reservation from the reservations list by clicking on it.
4. In the “Travel Insurance” section, click Cancel.
5. In the pop up, click Remove travel protection.

You cannot cancel travel insurance 15 days after the purchase date or check in date (whichever comes first).