Pilot: Managing Guesty travel insurance

Guesty’s travel insurance helps safeguard your reservations and give guests added peace of mind. You can apply travel insurance to multiple listings directly from the travel insurance dashboard or the reservations page. Choose between the basic and/or extended coverage plans to match your guests' needs, and easily deactivate them at any time. The policy will be sent over email directly from the vendor.

Coverage plans

Offer guests greater flexibility and peace of mind with Guesty’s travel insurance options, available for all US and Canadian listings through the booking engine. During checkout, guests can select the coverage that best fits their needs.

• Basic plan: Covers 100% of trip costs if guests need to cancel or interrupt their trip for any of the five covered reasons.
• Extended plan: Available exclusively to US and Canada residents, covers 100% of trip costs for cancellations or interruptions due to 30 covered reasons, and provides 60% reimbursement for cancellations or interruptions due to reasons not included in the covered list.

Manage claims

If a cancellation requires insurance intervention, you must manage all claims via our third-party provider. For more information, review the Basic travel coverage and Extended Guesty coverage plans.

Set up travel insurance

To enable travel insurance for your properties, contact your CSM or our support team.

Once added, you can manage travel insurance for individual reservations through the travel insurance dedicated card on the reservations page in your Guesty account.

Set up and apply travel insurance

To apply travel insurance to your listings, follow the steps below:

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Integrations to open the dropdown menu.
3. Select Guesty add-ons. 
4. In the “Travel Insurance” thumbnail, click Learn more.
5. Click Get Started.
6. Select the policies you would like to offer to your guests (one or both):
   • Extended coverage
   • Basic coverage
7. Click Next.
8. Review your selection and click Add travel protection.
9. A confirmation message will appear; click X to close it.

Apply travel insurance when creating a reservation

To apply travel insurance when creating a reservation, follow the steps below:

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Multi-calendar.
3. In the left panel, select a listing.
4. In the calendar, select the date range for the reservation.
5. In the right panel, click the “Travel Insurance” card and select at least one from the following options:
   • Extended coverage
   • Basic coverage
   • No coverage
6. Click Contact details, and enter the guest's details in the required fields.
7. Click Book reservation.

Apply travel insurance to an existing reservation

You can add travel insurance to an existing reservation only if you have at least 30 days until check-in. 

To apply travel insurance to an existing reservation, follow the steps below.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Reservations.
3. Click the relevant reservation.
4. In the “Travel insurance” section, click Add travel protection.
5. In the pop-up, select the desired coverage plan and enter the guest's details. Enter the guest’s full address, email, and phone number to apply for travel insurance.
6. Click Add travel protection.

Cancel travel insurance

Travel insurance can only be canceled within 15 days of the purchase date or check-in date (whichever comes first).

To cancel travel insurance from a reservation, follow the steps below.

Step by step:

1. Repeat steps 1-3 above.
2. In the “Travel insurance” section, click Cancel.
3. In the pop-up, click Remove travel protection.