When guests have to cancel a trip, travel protection helps them get their money back and protects your reservations. You can offer basic coverage, extended coverage, or both, and turn them off at any time. The protection carrier, Arch Red Sky, emails the policy directly to the guest.
Coverage plans
Guests can buy travel protection at checkout when booking a US listing through the Guesty Booking Engine or the Booking Engine API. Each plan's price is a percentage of the total rental cost.
- Basic plan (Trip Preserver): Pays back up to 100% of the rental cost if guests cancel or interrupt their trip for a covered reason. Guests pay 7.95% of the total rental cost.
- Extended plan (Trip Preserver CancelFlex): Includes basic coverage and also pays back up to 60% of the rental cost for any other reason if guests cancel at least 48 hours before arrival. Guests pay 11.2% of the total rental cost.
Find the full list of covered reasons in the Arch Red Sky brochure.
Note:
If you use the Booking Engine API, link your "covered reasons" text to the Arch Red Sky brochure.
Set up travel protection
To apply travel protection to your listings, follow the steps below:
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Integrations to open the dropdown menu. - Select Guesty add-ons.
- Click the “Guesty travel protection coverage” tile.
- Click Activate now.
- Select the policies you would like to offer to your guests (one or both):
- Extended coverage
- Basic coverage
- Click Next.
- Review your selection. Then check the boxes on the right to confirm the terms and conditions and that you watched the educational video.
- At the top-right corner, click Add travel protection.
Apply travel protection to reservations
You can apply travel protection both when creating a new reservation and for existing reservations up to one day before check-in.
To add travel protection while you create a reservation, follow the steps below:
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Multi-calendar. - Select the relevant property covered by the insurance and select the relevant dates.
- In the right-side panel, click New reservation or quote.
- Click the Contact details card and fill in the guest's contact details, including full address, email, and phone number.
- Click the Travel insurance card and select one of the following options:
- Extended coverage
- Basic coverage
- No coverage
- Click Book reservation.
To add travel protection to an existing reservation, follow the steps below:
Step by step:
- Sign in to your Guesty account.
- In the side navigation menu, click
Reservations. - Click the relevant reservation.
- In the reservation sub-menu, select the Guesty Shield tab.
- Under "Travel insurance," click Add travel protection.
- In the pop-up, select a coverage plan and enter the guest's full address, email, and phone number.
- Click Add travel protection.
Cancel travel protection
You can cancel travel protection within 14 days of purchase and before check-in. Follow the steps below:
Step by step:
- Repeat steps 1-4 above.
- In the “Travel protection” section, click Cancel coverage.
- In the pop-up, click Remove travel protection.
Manage claims
Arch Red Sky handles all travel insurance claims. To file or follow up on a claim, call 855-919-1116 or email redsky@archinsurance.com.
Understand billing
Guesty bills travel protection monthly. Each bill covers reservations that checked out in the previous month.
Tip:
To master safeguarding reservations with Guesty's travel protection, visit Guesty Academy for interactive courses and step-by-step video tutorials.