When you subscribe to Guesty add-ons such as Damage Protection or other additional services, it's important to understand how these charges are processed:
- All Guesty add-ons are automatically billed to the default payment method set in your account
- There is no option to select a different payment method specifically for add-on charges
- Add-on charges will always follow the default payment method regardless of listing assignments
To ensure add-on charges are applied to your preferred payment method:
- Review your default payment method before subscribing to any add-on services
- If you need to change which card is charged, update your default payment method in your billing settings
- Make any payment method changes before the scheduled billing date for add-on services
FAQs
Why was my add-on charged to this specific card?
Add-on services are always charged to the default payment method in your Guesty account at the time of billing.
Can I choose a different payment method just for my Damage Protection or other add-ons?
No, Guesty's billing system does not currently support selecting different payment methods for individual add-on services. All add-ons follow the default payment method.
I have multiple payment methods for different listings. How do add-ons work with this setup?
While you can assign different payment methods to individual listings for your Guesty subscription fees, add-on services will still be charged to your account's default payment method regardless of listing assignments.
How can I see which payment method will be charged for my add-ons?
Check your billing settings to view your current default payment method. This is the card that will be charged for all add-on services.