Booking.com error message: Failed to connect due to missing kitchen

When trying to publish a listing to Booking.com, you may encounter the following error: "The room type you selected requires a kitchen or kitchenette as an amenity. Add it as an amenity to connect the listing".

If you encounter this error, it is likely that the kitchen or kitchenette needs to be added directly on Booking.com's Extranet to enable a successful connection. Follow the troubleshooting steps below to resolve the issue.

Step by step:

1. Log in to Booking.com's Extranet to verify that the "kitchen" or "kitchenette" is added to your listing. If not, add the correct amenity for the room type.
2. In Guesty click Fix now on the error popup window. You will be redirected to the amenities section of the listing page.
3. Under "Amenities", make sure that “kitchen” or ”kitchenette” is selected.
4. Try to reconnect the listing again:
1. Sign in to your Guesty account.
2. In the top navigation bar, click the mode selector and select Growth mode.
3. Click Distribution.
4. Click the Booking.com thumbnail.
5. Click the relevant account, and locate the failed listing's row.
6. Under the "Status" column, click the dropdown next to "Failed" and select Retry.
   The status will change to "Pending" and within 24 hours it will change to "Connected". 
   

If the issues persists, contact us for assistance. 

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