See below where to manage your Homes & Villas by Marriott Bonvoy (HVMB) listings, reservations, guest communication, and tools.
We recommend that all actions be managed via Guesty unless otherwise indicated.
Note:
Managing an action in Guesty syncs updates with the channel.
|
Action |
Where to manage it |
|---|---|
|
Manage basic fees (cleaning fee, extra person fee) |
In Guesty |
| Manage additional fees & charges |
In Guesty See what additional fees are synced with HVMB here. |
| Manage cancellation policies |
In Guesty Select a cancellation policy and cancellation penalty fees per listing. HVMB has a strict 90-day cancellation policy for exceptional cases only. |
| Manage markups/markdowns | In Guesty |
| Manage check-in/check-out times | In Guesty |
| Manage tax settings |
In Guesty All taxes sync automatically except for those classified as “Other”. Reclassify these to sync them. |
| Manage new listings |
In Guesty Only multi-units and single-units are supported. |
| Manage connected listings |
In Guesty Changes to listings sync automatically to the channel only when the listing status is “Live on Channel". Reinitiate the connection process if the status is “Failed”. |
| Manage your calendar & availability | In Guesty |
| Manage instant bookings | In Guesty |
| Manage reservations |
For cancelations or rebooking, update the "Offline Booking Smartsheet" in HVMB. For detailed instructions on cancellation, see Canceling a Reservation. For updates, see Changing or Updating a Reservation. |
| Manage the listing’s amenities |
In Guesty See which amenities sync with HVMB here. |
| Manage workflows (including sending automated messages) |
In Guesty |
| Manage payments |
In HVMB HVMB handles payments and pays hosts via wire transfer. Learn here what's displayed in the HVMB guest invoice and how to record payments collected outside of Guesty here. |
| Manage guest communication |
Messages don’t sync to the HVMB inbox but appear in Guesty if a proxy email is configured. Only reservation comments that the channel adds to the comments field sync. Check messages directly in the channel. |
| Manage guest reviews | In HVMB |
| Manage the guest invoice | In HVMB |
| Manage marketing information | In Guesty |
| Manage the listing's currency | In Guesty |