Where should I manage my HouseStay listings, reservations and guest communication?

See below where to set and/or manage your HouseStay's listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.

Note:

  • If mentioned to manage a certain action in Guesty, any updates will be synced with the channel 
  • You can get support from HouseStay via this link.

Action

Where to manage it

Set basic fees (cleaning fee, extra person fee)

In Guesty

Set additional fees & charges

In Guesty

See here which additional fees are synced with the channel.

Set your cancellation policies

In Guesty

The following policies:

Free - 2:00 PM at arrival date

Flexible - 1 day prior to arrival

Semi-Flexible - 2 days prior to arrival

Semi-Moderate - 5 days prior to arrival

Moderate - 7 days prior to arrival

Firm - 14 days prior to arrival

Semi-strict - 30 days prior to arrival

Strict - 60 days prior to arrival

Non-refundable

The following penalty fees:

Total price

50% of total price

First night fee

Set up markups/markdowns

In Guesty

Set your check-in/check-out times

In Guesty

Define your tax settings

In Guesty

All taxes are synced except the ones that are classified as "Other"

Create new listings

In Guesty

Multi-units are supported as Single-units..

Edit existing listings

In Guesty

Making changes to listings after the connection process with the channel was initiated, can only be synced to the channel if the listing’s status is either “Failed” or “Connected”.

For example, if you finished the connection setup to a channel, and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to the channel. You will need to wait for the listing’s connection status to change to Connected, or Failed.

If the status changed to “Connect”, the images will be synced to the channel.

If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel).

Manage your calendar & availability

In Guesty

Manage instant bookings

In Guesty

Cancel/alter existing reservations

In HouseStay

Set the listing’s amenities

In Guesty

Learn more about which amenities sync with House stay

Set up workflows (including sending automated messages)

In Guesty.

You can only send Guesty's Inbox messages to your HouseStay guests (including Auto-Messages) and receive messages from your guests via their private email addresses.

Manage payments

HouseStay is the merchant of records, charging the guests, and paying the host via bank transfer

Manage your guest communication

In HouseStay
Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following:
Emails, comments, special requests, inquiries for reservations, requests to book

 

You can only send any Guesty's Inbox messages to your HouseStay guests (including Auto-Messages) and receive messages from your guests via their private email addresses.

Manage your rate plans

In HouseStay

Set up your promotions

Not supported

Manage guest reviews

In HouseStay

Adjust the guest invoice

In HouseStay

Listing's house rules 

In Guesty

Additional rules, pets, quiet hours, smoking, children policy, events policy

Set your discounts

In Guesty

Weekly & monthly discounts

Set your smart calendar rules

In Guesty

Set the listing's bed arrangements

In Guesty

Number of bedrooms

Set the property details

In Guesty

Property type

Occupancy (max number of guests)

Number of bathrooms

Nickname

Summary

Notes

Set the property location

In Guesty

Address

Neighborhood

Transit

Set your marketing information

In Guesty

Pictures

Title

Set your currency

In Guesty

 

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