Where should I manage my Feratel listings, reservations and guest communication?

See below where to set and/or manage your Feratel's listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.

Note:

If mentioned to manage a certain action in Guesty, any updates will be synced with the channel. 

Action

Where to manage it

Set basic fees (cleaning fee, extra person fee)

In Feratel

Set additional fees & charges

In Feratel

Set your check-in/check-out times

In Feratel

Define your tax setting

In Feratel

Create new listings/edit existing listings

In Feratel

Single-units, multi-units, and complexes are supported. Sub-units are not supported (a multi-unit will function as a single-unit).

Manage your calendar & availability

In Guesty. Please note that Feratel does not support MaxLos (maximum length of stay)

Cancel/alter existing reservations

In Feratel

The host should contact support@feratel.ch to request a cancellation of their booking. Feratel does not support modifications, so only cancellations can be requested.

Set the listing’s amenities

In Feratel

Set up workflows (including sending automated messages)

In Feratel

Manage payments

In Feratel


Feratel is the merchant on record.
Learn how to record a payment collected outside of Guesty here.

Manage your guest communication

In Feratel
Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following:
Emails, comments, special requests, inquiries for reservations, requests to book

Set your rate plans

In Feratel and Guesty

The rate plan(s) for a listing on Guesty needs to match the rate plan(s) on Trip.com.

Multiple rate plans can be set per listing

Set up your promotions

In Feratel

Manage guest reviews

In Feratel

Adjust the guest invoice

In Feratel

Applying markups/markdowns

In Guesty

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