Where should I manage my Blueground listings, reservations and guest communication?

The information in this article is relevant only for Pro users at this time.

See below where to set and/or manage your Blueground's listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.

Note:

If mentioned to manage a certain action in Guesty, any updates will be synced with the channel.
Action Where to manage it

Set basic fees 

In Guesty

Set additional fees & charges

In Guesty
See here which additional fees are synced with the channel.

Set your cancellation policies

In Guesty

The following policies:

  • Free - 2:00 PM at arrival date
  • Flexible - 1 day prior to arrival
  • Semi-Flexible - 2 days prior to arrival
  • Semi-Moderate - 5 days prior to arrival
  • Moderate - 7 days prior to arrival
  • Firm - 14 days prior to arrival
  • Semi-strict - 30 days prior to arrival
  • Strict - 60 days prior to arrival
  • Non-refundable

The following penalty fees:

  • Total price
  • 50% of total price
  • First night fee

Set up markups/markdowns

In Guesty

Set your check-in/check-out times

In Guesty

Define your tax settings

In Guesty

All taxes are synced except the ones that are classified as "Other"

Create new listings

In Guesty

Single units and multi-units are supported. Complexes and sub-units are not supported ( Multi-units will be synced as single units).

Edit existing listings

In Guesty

Making changes to listings after the connection process with the channel was initiated, can only be synced to the channel if the listing’s status is either “Failed” or “Connected”.

For example, if you finished the connection setup to a channel, and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to the channel. You will need to wait for the listing’s connection status to change to "Connected", or "Failed".

If the status changed to “Connect”, the images will be synced to the channel.

If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel).

Manage your calendar & availability

In Guesty

Manage instant bookings

In Guesty

Cancel or change existing reservations

In Blueground

Guests can change or cancel their reservation via Blueground. If you'd like to make a change or cancel a reservation, you can reach out to the Blueground/Nestpick Partner Network team at: partner-support@theblueground.com

Set the listing’s amenities

In Guesty

See which amenities are synced to the channel here.

Set up workflows (including sending automated messages)

In Guesty

You can only send Guesty's Inbox messages to your Blueground guests (including Auto-Messages) and receive messages from your guests via their private email address. 

Manage payments

In Blueground, except deposits
Blueground is the merchant of records, charging the guests, and paying the host via bank transfer.

The host is responsible for collecting security deposit fees, and any other deposits (part of "additional fees") directly from the guests, any deposits will not be charged by Blueground.

Manage your guest communication

In Blueground

Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following:
emails, comments, special requests, inquiries for reservations, requests to book


You can only send Guesty's Inbox messages to your Blueground guests (including Auto-Messages) and receive messages from your guests via their private email addresses.

Set up your promotions

In Blueground

Manage guest reviews

In Blueground

Adjust the guest invoice

In Blueground

Listing's house rules

In Guesty
Additional rules, pets, quiet hours, smoking, children policy, events policy

Set your discounts

In Guesty
Monthly discounts

Set your smart calendar rules

In Guesty

Set the listing's bed arrangements

In Guesty
Number of bedrooms

Set the property details

In Guesty
Property type
Occupancy (max number of guests)
Number of bathrooms
Nickname
Summary
Notes

Set the property location

In Guesty
Address
Neighborhood
Transit

Set your marketing information

In Guesty
Pictures
Title

Set your currency

In Guesty
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