Rentals United reservations aren't showing in Guesty

Follow our troubleshooting guide below if your Rentals United reservations aren't syncing properly with Guesty.

Remember that, currently, inquiries from Rentals United won't appear in Guesty, since they're intended to be managed outside of our platform. Guesty will only receive confirmed reservations from Rentals United.

Step by step:

  1. Check the account connection by logging in to Rentals United.
  2. Check that the reservation appears in your Rentals United account.
    1. If the Reservation shows up in Rentals United, but not in your Guesty account, please contact us.
    2. If the reservation isn't showing up in your Rentals United account, contact Rentals United and the booking channel's Support Team to investigate why the two aren't syncing.
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