Pilot: Checking the status of a check-in form

You can create a check-in form and send it to guests before they arrive to gather useful information about them and their stay and to allow them to upload their passport or driver's license, for example.

When a guest completes the check-in form, an automated line appears in their conversation thread in the inbox, but you can check the status of the form at any time. There are 4 statutes. See what each one means below:

  • Sent: The message with the link variable to the form was sent to the guest.
  • Viewed: The guest opened the check-in form.
  • Completed: The form was completed by the guest.
  • Expired: The form cannot be filled out anymore by the guest - 1 day after check out.

If you are already in the inbox or the reservation page, you can check the status right there. Otherwise, it is very easy to do from the documents status report. 

Follow the instructions below based on your current needs.

Inbox

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click .
  3. In the left sidebar, select Guests inbox.
  4. If you are already in the relevant guest's conversation thread, proceed to step 5. If not, paste the guest name/reservation number into the inbox search bar and click the relevant thread in the results to open it.
  5.  In the right sidebar, click  to open the reservation widget.
  6. Scroll down to the "Travel information" section. The status is above the calendar in the reservation widget.

Reservation page

Step by step:

  1. Sign in to your Guesty account.
  2. If you are already on the relevant reservation page, proceed to step 3. If not, paste the guest name/reservation number into the top navigation search bar and click the relevant reservation in the results to open the page.
  3. You can see the status in the "Travel information" section.

Documents status report

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Guest experience mode.
  3. Click Documents and select Status report from the dropdown menu.
  4. Find the relevant guest or reservation confirmation code. There is a "Status" column at the right end of the row.

Tip:

You can also see which details the guest entered in the check-in form.

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