Making sure your team members complete the tasks assigned to them is imperative to any successful business operations. To check who performed a task, you need to review the task logs and understand who made the update or created the relevant task.
Accessing task logs
Step by step:
- Sign in to your Guesty account.
- From the top navigation bar, click the mode selector, then select Operations mode.
- Click Field operations, then select Tasks.
- Select the relevant task.
- Scroll down to the bottom of the task window to view the log.
Step by step:
- Sign in to your Guesty account
- Click Tasks.
- Select the relevant task.
- Scroll down to the bottom of the task window to view the log.
Identifying the task assignee in the log
There are a few scenarios:
Scenario 1: By "system"
"By System" is displayed in the logs if the task was created or updated by the system, following changes in the auto-task schedule or the auto-task template. Example: If a user changes the assignee in the auto-task template of a listing, all auto-tasks generated from that template are displayed as "edited by the system" in their logs.
When a guest reservation is canceled, the associated auto-task will automatically be canceled as well. Additionally, any changes to a reservation's check-in, check-out, estimated arrival time, or estimated departure time will update the auto-task triggered by these parameters.
Scenario 2: By "Automation"
"By Automation" is displayed in the logs if the recurring calendar-based tasks were created or updated by someone in your Guesty Account.
Example: If a user creates or modifies the schedule of a repeating manual task, all instances of the repeating tasks are displayed with "by Automation" in their logs.
Scenario 3: By a specific user
A specific user name is displayed in the logs if the one-time manual task is created by a specific user, or the changes were made directly on the generated auto task or the manual task.
Examples:
- If a user creates a manual task on his dashboard, the task log displays the user's name.
- If a cleaner accepts the cleaning auto-task and then updates the checklists, the task log will displays the cleaner's name.