Troubleshooting issues with Schlage locks

Why can't I connect my Schlage Sense locks to Guesty Locks Manager?

If your locks are offline they cannot be imported into Guesty. Normally Schlage Sense is an offline device, but it can be connected to wifi using an additional BLE-Wifi bridge from Schlage, which is sold separately.

See more information about supported brands.


Why won't my Z-Wave type lock connect with the Schlage App?

Z-Wave type lock is not compatible with the Schlage Home app. We recommend using the SmartThings app to connect your lock and subsequently linking your SmartThings account to Guesty for Hosts. This will ensure seamless integration and enhanced functionality for your lock.

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