Beta: Guesty Locks Manager: Common door locks

With Guesty Locks Manager, you can designate a lock as a common door lock - for example, lobby, rooftop, pool, storage room, etc. -  and enable guests to use their private lock code for all facilities. 

Before you begin

If you are transitioning from another lock manager system, reservations that have already check-in need to be managed under the previous system, including common doors.

If you've already linked a lock and would like to use it as a common door, you must unlink the lock then follow the steps below to link it again as a common door.

Similarly, once a lock is linked as a common door, you must unlink and link it again as a private unit door.

For common door locks, no backup code is created. If needed, you can share the backup team member code with a guest. 

Changes made under the "Code settings" tab will apply to all private unit locks. Follow the steps below to edit the default activation and deactivation times for your common door lock.

Link property or properties to common door lock

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Operations mode.
  3. Click Field operations and select Locks manager.
  4. On the “Locks” page, click the Not linked tab.
  5. In the row of the relevant lock, under "Property", click Link properties.
  6. In the pop-up, select Common door then click Next.
  7. Select the relevant property or properties, then click Link.

You will see a pop-up confirming that the lock was linked, and the lock will be automatically moved from the “Not linked” to “Linked” tab. 

Common door locks are distinguished from private unit door locks by this icon the Inbox icon

Set common door lock activation and deactivation times

Common door locks are activated/deactivated by default at Estimated Arrival Time (ETA) and Estimated Departure Time (ETD). The time is based on the property check-in and check-out times, or the guest's specific timing if added to a reservation.

Follow the steps below to change the activation or deactivation time, in 15 minute increments from ETA/ETD. For example:

  • Start the code activation time 30 minutes before ETA.
  • End the code activation time 45 minutes after ETD.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the icon drop-down menu and select Operations mode.
  3. Click Field operations and select Locks manager.
  4. On the “Locks” page, click the Linked tab.
  5. Click the relevant lock.
  6. On the lock info page, under the "Common door" section, click the pencil icon to the right of "Guest code activation".
  7. Click the dropdown to change the activation or deactivation time.
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