Where should I manage my Smiling House listings, reservations and guest communication?

The information in this article is relevant only for Pro users at this time.

See below where to set and/or manage your Smiling House's listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.


If mentioned to manage a certain action in Guesty, any updates will be synced with the channel.
Action Where to manage it

Set basic fees 

In Guesty

Set additional fees & charges

In Guesty

See here which additional fees are synced with the channel.

Set your cancellation policies

In Guesty

Any cancellation policy you select in Guesty will be translated into a Strict 60 days prior to arrival, with a down payment of 50% at booking, and the remaining 50% 60 days before check-in.

Set up markups/markdowns

In Guesty

Set your check-in/check-out times

In Guesty

Define your tax settings

In Guesty

All taxes are synced except the ones that are classified as "Other"

Create new listings

In Guesty

Single-units and multi-units are supported, but sub-units and complexes are not supported (a multi-unit will function as a single-unit).

Edit existing listings

In Guesty

Making changes to listings after the connection process with the channel was initiated, can only be synced to the channel if the listing’s status is either “Failed” or “Connected”.

For example, if you finished the connection setup to a channel, and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to the channel. You will need to wait for the listing’s connection status to change to Connected, or Failed.

If the status changed to “Connect”, the images will be synced to the channel.

If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel).

Manage your calendar & availability

In Guesty

Manage instant bookings

In Guesty

Cancel or change existing reservations

You can cancel a reservation via Smiling House, and then the information will be pushed to Guesty, only if the listing is "Live" in the channel.

Alterations are not possible neither in Guesty nor in Smiling House.

Set the listing’s amenities

In Guesty

See which amenities are synced to the channel here.

Set up workflows (including sending automated messages)

In Guesty

You can only send Guesty's Inbox messages to your Smiling House guests (including Auto-Messages) and receive messages from your guests via their private email addresses.

Manage payments

In Smiling House, except deposits

SmilingHouse is the merchant of records, charging the guests, and paying the host via bank transfer.

The host is responsible for collecting security deposit fees.

Manage your guest communication

In Smiling House

Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following: Emails, comments, special requests, inquiries for reservations, requests to book

You can only send any Guesty's Inbox messages to your Smiling House guests (including Auto-Messages) and receive messages from your guests via their private email addresses.

Set up your promotions

In Smiling House

Manage guest reviews

In Smiling House

Adjust the guest invoice

In Smiling House

Listing's house rules

In Guesty

Additional rules, pets, quiet hours, smoking, children policy, events policy

Set your discounts

In Guesty

Weekly & monthly discounts

Set your smart calendar rules

In Guesty

Set the listing's bed arrangements

In Guesty

Number of bedrooms

Set the property details

In Guesty

Property type

Occupancy (max number of guests)

Number of bathrooms




Set the property location 

In Guesty




Set your marketing information

In Guesty



Set your currency

In Guesty
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