See below where to set and/or manage your Smiling House's listings, reservations, guest communication, and tools.
We recommend that all actions be managed via Guesty unless otherwise indicated.
Note:
If mentioned to manage a certain action in Guesty, any updates will be synced with the channel.| Action | Where to manage it |
Set basic fees |
In Guesty |
Set additional fees & charges |
In Guesty See here which additional fees are synced with the channel. |
Set your cancellation policies |
In Guesty Any cancellation policy you select in Guesty will be translated into a Strict 60 days prior to arrival, with a down payment of 50% at booking, and the remaining 50% 60 days before check-in. |
Set up markups/markdowns |
In Guesty |
Set your check-in/check-out times |
In Guesty |
Define your tax settings |
In Guesty All taxes are synced except the ones that are classified as "Other" |
Create new listings |
In Guesty
Single-units and multi-units are supported, but sub-units and complexes are not supported (a multi-unit will function as a single-unit). |
Edit existing listings |
In Guesty Making changes to listings after the connection process with the channel was initiated, can only be synced to the channel if the listing’s status is either “Failed” or “Connected”. For example, if you finished the connection setup to a channel, and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to the channel. You will need to wait for the listing’s connection status to change to Connected, or Failed. If the status changed to “Connect”, the images will be synced to the channel. If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel). |
Manage your calendar & availability |
In Guesty |
Manage instant bookings |
In Guesty |
Cancel or change existing reservations |
You can cancel a reservation via Smiling House, and then the information will be pushed to Guesty, only if the listing is "Live" in the channel. Alterations are not possible neither in Guesty nor in Smiling House. |
Set the listing’s amenities |
In Guesty See which amenities are synced to the channel here. |
Set up workflows (including sending automated messages) |
In Guesty You can only send Guesty's Inbox messages to your Smiling House guests (including Auto-Messages) and receive messages from your guests via their private email addresses. |
Manage payments |
In Smiling House, except deposits SmilingHouse is the merchant of records, charging the guests, and paying the host via bank transfer. The host is responsible for collecting security deposit fees. |
Manage your guest communication |
In Smiling House
Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following: Emails, comments, special requests, inquiries for reservations, requests to book You can only send any Guesty's Inbox messages to your Smiling House guests (including Auto-Messages) and receive messages from your guests via their private email addresses. |
Set up your promotions |
In Smiling House |
Manage guest reviews |
In Smiling House |
Adjust the guest invoice |
In Smiling House |
Listing's house rules |
In Guesty Additional rules, pets, quiet hours, smoking, children policy, events policy |
Set your discounts |
In Guesty Weekly & monthly discounts |
Set your smart calendar rules |
In Guesty |
Set the listing's bed arrangements |
In Guesty Number of bedrooms |
Set the property details |
In Guesty Property type Occupancy (max number of guests) Number of bathrooms Nickname Summary Notes |
Set the property location |
In Guesty Address Neighborhood Transit |
Set your marketing information |
In Guesty Pictures Title |
Set your currency |
In Guesty |