You can book multiple rooms for a large number of individuals, typically for a specific event or purpose, by creating a group reservation. Learn about collecting a payment for a group reservation below.
Before you begin
Confirm or select the payment processor
When a group reservation is created, the "default" payment processor is designated as the "group payment processor," and a "group" tag is added to it. Since only the group payment processor can be used to collect a payment for a group reservation, all sub-reservations will be charged through this processor, regardless of whether the listings are assigned to a different payment processor.
If you want to change the payment processor used for group reservations follow these steps:
- Sign in to your Guesty account.
- In the top navigation bar, click the icon dropdown menu, and select Financials.
- Click Payment processing.
- Click the three vertical dots on the right side of the desired payment processor and select Assign as group payment processor.
Select the charge method
As a part of the creation process of the group reservation, you need to decide if you want to charge the payment on the group reservation level ("all properties") or on the sub-reservation level ("per property").
If you charge on the group level, the booker will be charged for the full amount of the reservation. If you charge per property, you can allow multiple guests to pay for their sub-reservation.
Tip:
This charge method capability is also available on Guesty's open API.
Collect the payment
If you previously selected "all properties" as the "charge method", you will need to collect the payment manually. If you selected "per property", you can also use auto payments to collect payments for each sub-reservation.