Booking.com error message: Hotel ineligible for mobile rates

The information in this article is relevant only for Pro users at this time.

When trying to publish a listing to Booking.com, you may encounter the following error: “Hotel ineligible for mobile rates”. Follow the troubleshooting below to resolve the issue.

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Growth mode.
  3. Click Revenue management.
  4. Select Promotions in the left sidebar.
  5. Search and locate the relevant Booking.com mobile promotion (for example: "Early Bird Promotion"), and click the number shown under "Assigned listings".

  6. In the pop-up message, locate the listing (for example: "Ocean Luxury Shell home"). You can use the search bar to narrow down the results.

  7. Switch the toggle off next to the name of the listing, then click Apply changes.
  8. Click Distribution in the top navigation bar of the main dashboard.
  9. Click the Booking.com thumbnail.
  10. Click the relevant account, and locate the failed listing's row.
  11. Under the "Status" column, click the drop-down arrow next to "Failed", and select Retry.

  12. Once the listing has successfully connected, you can turn the mobile promotion toggle back on.
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