Viewing the status of a GuestyPay chargeback dispute

This article explains how to check the progress of a GuestyPay chargeback dispute to see if you won or lost the case.

All users

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Guest payments to open the dropdown menu.
3. Under General, select Payment processing.
4. In the GuestyPay section, click Payment dashboard.

5. Enter your username and password, then click Sign in.

6. Click Sub-account reports, then select Transactions.

7. Add the following filters:

   1. Date range matching the transaction timeline

   2. Transaction type "Chargeback"

8. Click the relevant chargeback transaction line to expand it. [Image: A screenshot showing an expanded chargeback transaction line in the Transactions report.]

9. Under "Related transactions", review the linked activity.

If a reversal transaction appears under "Related transactions", you won the dispute. If no reversal appears after approximately 45 days from the chargeback date, you likely lost the dispute.

You can also view the following details under "Related transactions":

• Original charge

• Reservation ID

• Related payment activity

EU/UK users only

Follow the steps below to view disputes if your business operates in the EU or UK.

Step by step:

1. Sign in to your Guesty account.
2. In the side navigation menu, click Guest payments to open the dropdown menu.
3. Under General, select Payment processing.

4. In the "GuestyPay" section, click Payment dashboard.

5. In the left-side menu, click Dispute management and select Active disputes. 

6. Locate the relevant dispute using the filters above the table to narrow the search.

7. Review the current status under the "Dispute status" column.