Where should I manage my Glamping Hub listings, reservations and guest communication?

See below where to set and/or manage your Glamping Hub's listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.

Note:

If mentioned to manage a certain action in Guesty, any updates will be synced with the channel. 

 

Action

Where to manage it

Set basic fees (cleaning fee, extra person fee)

In Guesty

Set additional fees & charges

In Guesty.

See here which additional fees are synced with the channel.

Set your cancellation policies

In Glamping Hub.
Only the policies listed here are supported.

 

Set your check-in/check-out times

In Guesty

Define your tax settings

In Guesty

Create new listings

In Guesty.

Single-units and multi-units are supported.

Complexes & sub-units are not supported (a multi-unit will function as a single-unit)

Edit existing listings

In Guesty.

Making changes to listings after the connection process with the channel was initiated, can only be synced to the channel if the listing’s status is either “Failed” or “Connected”.

For example, if you finished the connection setup to a channel, and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to the channel. You will need to wait for the listing’s connection status to change to Connected, or Failed.

If the status changed to “Connect”, the images will be synced to the channel.

If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel).

 

Manage your calendar & availability

In Guesty

Cancel/alter existing reservations

In Glamping Hub.

The host should contact support@glampinghub.com to request a modification of their booking.

Set the listing’s amenities

In Guesty.

See which amenities are being synced to Glamping Hub here.

Set up workflows (including sending automated messages)

In Guesty

Manage payments

In Glamping Hub.
Glamping Hub is the merchant on record. It will be collecting the guests' payments. It keeps the percentage of fees collected on the bookings and remits the remaining total to the host. Guests' credit card details will not be sent to Guesty.

The payment is held by Glamping Hub until the day of check-in, then you'll receive it via a direct deposit to your connected Stripe account, or by a PayPal transaction.

For more information please contact: support@glampinghub.com

Learn how to record a payment collected outside of Guesty here.

Manage your guest communication

In Glamping Hub.
Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following:
Emails, comments, special requests, inquiries for reservations, requests to book

Set up your promotions

In Glamping Hub

Manage guest reviews

In Glamping Hub

Adjust the guest invoice

In Glamping Hub
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