Where should I manage my TravelStaytion listings, reservations and guest communication?

See below where to set and/or manage your TravelStaytion's listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.

Note:

If mentioned to manage a certain action in Guesty, any updates will be synced with the channel. 

Action

Where to manage it

Set basic fees (cleaning fee, extra person fee)

In Guesty

Set additional fees & charges

In Guesty

See here which additional fees are synced with the channel.

Set your cancellation policies 

In Guesty

Set up markups/markdowns

In Guesty

Set your check-in/check-out times

In Guesty

TravelStaytion will add +2 hours to the check-in time you set in Guesty.

Define your tax settings

In Guesty

Create new listings

In Guesty

Single-units and multi-units are supported.

Complexes & sub-units are not supported (a multi-unit will function as a single-unit).

Edit existing listings

In Guesty

Making changes to listings after the connection process with the channel was initiated, can only be synced to the channel if the listing’s status is either “Failed” or “Connected”.

For example, if you finished the connection setup to a channel, and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to the channel. You will need to wait for the listing’s connection status to change to Connected, or Failed.

  • If the status changed to “Connect”, the images will be synced to the channel.

  • If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel).

Manage your calendar & availability

In Guesty

Manage instant bookings

In Guesty

Cancel/alter existing reservations

In TravelStaytion

You can cancel a reservation via TravelStayton extranet only. TravelStaytion will then send the cancellation to Guesty and the calendar dates will be unblocked.

Set the listing’s amenities

In Guesty
Learn more about which amenities are synced with TravelStaytion.

Set up workflows (including sending automated messages)

In Guesty

Manage payments

In TravelStaytion
The channel collects the guests' fees (as the merchant of record). You won’t see an indication in Guesty if the reservation was paid

All the reservations are collected from the guests during booking. TravelStaytion will transfer the NET amount to the host within 2 business days following the guest's check-in.

 

Learn how to record a payment collected outside of Guesty.

Manage your guest communication

In TravelStaytion
Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following:
Emails, comments, special requests, inquiries for reservations, requests to book

Set up your promotions

In TravelStaytion

Manage guest reviews

In TravelStaytion

Adjust the guest invoice

In TravelStaytion

Set up discounts

In Guesty

Weekly & monthly discounts

Set up your house rules

In Guesty

Additional rules, pets, quiet hours, smoking, children policy, events policy

Set the listing's bed arrangements

In Guesty

Number of bedrooms

Set the property details

In Guesty

  • Property type
  • Occupancy
  • Number of bathrooms
  • Nickname
  • Summary
  • Notes

Set the property location

In Guesty

  • Address
  • Neighborhood
  • Transit

Set your marketing information

In Guesty

  • Pictures
  • Title

Set your currency

In Guesty

Set up smart calendar rules

In Guesty

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