Where should I manage my Whimstay listings, reservations and guest communication?

See below where to set and/or manage your Whimstay's listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.

Note:

If mentioned to manage a certain action in Guesty, any updates will be synced with the channel. 

 

Action

Where to manage it

Set basic fees (cleaning fee, extra person fee)

In Guesty

Set additional fees & charges

In Guesty.
See here which additional fees are synced with the channel.

Set your cancellation policies

In Guesty.
The following policies:

Free - 2:00 PM at arrival date
Flexible - 1 day prior to arrival
Semi-Flexible - 2 days prior to arrival
Semi-Moderate - 5 days prior to arrival
Moderate - 7 days prior to arrival
Firm - 14 days prior to arrival
Semi-strict - 30 days prior to arrival
Strict - 60 days prior to arrival
Non-refundable

The following penalty fees:
Total price
50% of total price
First night fee

Set up markups/markdowns

In Guesty

Set your check-in/check-out times

In Guesty

Define your tax settings

In Guesty

Create new listings

In Guesty.

Single-units and multi-units are supported.

Complexes & sub-units are not supported (a multi-unit will function as a single-unit).

Edit existing listings

In Guesty.

Making changes to listings after the connection process with the channel was initiated, can only be synced to the channel if the listing’s status is either “Failed” or “Connected”.

For example, if you finished the connection setup to a channel, and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to the channel. You will need to wait for the listing’s connection status to change to Connected, or Failed.

If the status changed to “Connect”, the images will be synced to the channel.

If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel).

Manage your calendar & availability

In Guesty

Manage instant bookings

In Guesty

Cancel/alter existing reservations

In Whimstay

Set the listing’s amenities

In Guesty

Set up workflows (including sending automated messages)

In Guesty

Manage payments

In Whimstay.
The channel collects the guests' fees (as the merchant of record). You won’t see an indication in Guesty if the reservation was paid.

The payments for reservations from Whimstay are collected by the channel and then deposited to the host 24 hours before check-in. The payments don't pass through Guesty, nor does the channel send a webhook to Guesty regarding the payment.

Learn how to record a payment collected outside of Guesty here.

Manage your guest communication

In Whimstay.
Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following:
Emails, comments, special requests, inquiries for reservations, requests to book

Set up your promotions

In Whimstay

Manage guest reviews

In Whimstay

Adjust the guest invoice

In Whimstay
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