Finding the payment processing account for a specific payment

You can process credit card transactions in Guesty by connecting one or more payment processing accounts, such as Stripe (external processor) or GuestyPay (our internal processor) - depending on your Guesty product and geolocation.

If you want to know which account is responsible for processing one of your reservation's payments, follow the instructions below.  

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Reservations.
  4. Select the relevant reservation.
  5. In the banner at the top of the page, click Balance due/Payout.
  6. Find the "Payments" section and locate the relevant payment.
  7. Click on the payment to expand it.

The account responsible for processing this payment is under "Payment processor account".

Was this article helpful?
0 out of 0 found this helpful