Replacing a guest lock code

With Guesty Locks Manager, you can manage every smart lock you use remotely – all from one dashboard – with an automatic, unique code generator and full visibility into lock data. 

Once you’ve linked your locks to Guesty properties, the codes will be generated automatically for all confirmed reservations with future check in dates, and when new reservations are confirmed. Each guest receives one code that is valid for all the locks at the property.

You can deactivate a guest code and a generate a new random code. This is useful for quickly resolving security issues, for example if the code secrecy is compromised or to prevent a problematic guest from entering.

The new code will have the same activation period as the original code. Replacing a code can't be undone.

Follow the steps below to deactivate a code and generate a new one.

Pro users Lite users

Step by step:

  1. Ensure the lock is online with a stable internet connection.
  2. Sign in to your Guesty account.
  3. In the top navigation bar, click the mode selector and select Operations mode.
  4. Click Field operations and select Locks manager.
  5. In the “Locks” page top bar, click Linked.
  6. Click the relevant lock.
  7. In the "Currently staying" section, click the sync icon.
  8. In the pop-up, click Yes.
  9. After a few minutes, refresh the page to see the new code.

Tip:

You can perform this action in the "Smart locks" section of the reservation page.

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