Your business email address is where guest inquiries from your Guesty Booking Engine contact form are sent. Since these pre-booking questions are not yet linked to a specific reservation, they do not appear in your Guesty Inbox and are instead forwarded directly to your external email. Keeping this address updated ensures you never miss a potential booking and can respond to guest questions promptly.
Follow the steps below to view and update your business email address.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Click the Guesty Booking Engine thumbnail.
- Click
next to the relevant Booking Engine, and select Edit Booking Engine.
- Under "General settings", scroll down to "Business email address".
- Enter the correct email address and click Next.
- In the left-side menu, click Languages to navigate to the last action.
- Click Save Booking Engine to apply your changes.
Why are some guest messages from my Guesty Booking Engine not appearing in my Guesty Inbox?
Every message in the Guesty Inbox must be linked to a specific reservation. Contact form inquiries are pre-booking questions which don't have an associated reservation and therefore won't be displayed in Guesty. Messages sent through the contact form on your Guesty Booking Website are forwarded to your email address instead of your Guesty Inbox.
Follow these steps to ensure you receive guest inquiries:
-
Update your email settings: Check that the correct email address is configured to receive booking website inquiries and update it if necessary. Updating this setting will immediately redirect future inquiries to your new email.
-
Check your spam/junk folder: If you've confirmed your settings but still aren't receiving inquiries, add the Guesty sending address to your safe senders list.