Messages sent through the contact form on your Guesty Booking Website are forwarded to your email address instead of your Guesty Inbox, this occurs because:
- Every message in the Guesty Inbox must be linked to a specific reservation.
- Contact form inquiries are pre-booking questions that don't yet have an associated reservation.
Follow these steps to ensure you're receiving guest inquiries properly:
- Verify your email settings: Check that the correct email address is configured to receive booking website inquiries. Confirm this email is one you regularly monitor.
-
Check your spam/junk folder: If you've confirmed your settings but still aren't receiving inquiries, add the Guesty sending address to your safe senders list.
- Follow up promptly: Even though these messages aren't in your Guesty Inbox, they represent potential bookings. Establish a workflow to respond quickly to email inquiries.
- Update your email address (if needed): You can change the destination email address at any time, updating this setting will immediately redirect future inquiries to your new email.
Updating your business email address in the Booking Engine (Booking Website for Lite users)
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Growth mode.
- Click Distribution.
- Click the Guesty Booking Engine thumbnail.
- Click
next to the relevant Booking Engine, and select Edit Booking Engine. - Navigate to the business email address section, and update the address.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click Channels, then select Booking website.
- Click next to the relevant Booking Website, and select Edit Booking Website.
- Navigate to the business email address section, and update the address.