Unsupported Booking.com cancellation policies and their Guesty's replacements

Important:

Booking.com Pro users

This article is not relevant to you.

Booking.com Lite users

If you linked your Guesty account and listings to Booking.com before March 5th, 2024, the article is not relevant to you. If you connected to Booking.com after March 5th, 2024, read on.

Lite users need to define one rate plan per listing on Booking.com. Guesty will then sync the rate plan when linking the listing. Some of Booking.com's cancellation policies (a cancellation policy is part of a rate plan) are not supported by Guesty, and when synced, they are automatically replaced by a Guesty-supported cancellation policy. See below which of Booking.com's cancellation policies are replaced with Guesty's cancellation policies.

Unsupported Booking.com cancellation policies and their Guesty replacements:

 

The cancellation policy code on booking.com Description  Gusty alternative
Cancellation policy
Cancellation Fee
152 Fully flexible policy with no penalty.  The guest can cancel free of charge at any time. No prepayment is needed. Free - 2 PM at Arrival date  
168 Policy with 50% penalty after reservation. The guest will be charged 50% of the total price if they cancel their booking after reservation. Super strict - Non-refundable Total price
33 The guest can cancel free of charge until 3 days before arrival. The guest will be charged the first night if they cancel in the 3 days before arrival. Semi-flexible - 2 days prior to arrival First night fee
31 The guest can cancel free of charge until 3 days before arrival. The guest will be charged the total price if they cancel in the 3 days before arrival. Semi-flexible - 2 days prior to arrival Total Price
12 The guest can cancel free of charge until 42 days before arrival. The guest will be charged the total price if they cancel in the 42 days before arrival. Semi-strict - 30 Days prior to arrival  Total Price
58 The guest can cancel free of charge until 3 days before arrival. The guest will be charged 50% of the total price if they cancel in the 3 days before arrival. Semi-flexible - 2 days prior to arrival Total Price
41 The guest can cancel free of charge until 6 pm on the day of arrival. The guest will be charged the total price if they cancel after 6 pm on the day of arrival. Free - 2 PM at Arrival date  
13 The guest can cancel free of charge until 28 days before arrival. The guest will be charged the total price of the reservation if they cancel 28 days before arrival Semi-strict - 30 Days prior to arrival  Total Price
205 The guest can cancel free of charge until 21 days before arrival. The guest will be charged the total price of the reservation if they cancel in the 21 days before arrival. Semi-strict - 30 Days prior to arrival  Total Price
236 The guest will be charged a prepayment of 80% of the total price in the 3 days before arrival. Super strict - Non-refundable  
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