If a reservation is not showing as canceled in Vrbo as expected, it is likely due to one of the following common scenarios. Learn more about canceling a Vrbo reservation.
The reservation wasn't canceled in Guesty
Once the Vrbo account is integrated with Guesty, you must cancel the reservation from Guesty, even if the guest is the one asking to cancel.
Check if you have canceled in Guesty by opening the reservation page in the Guesty dashboard and checking the reservation’s status. If the reservation is not yet canceled, follow the steps here to cancel the reservation in Guesty.
The reservation was moved to or from an unconnected listing
If you cancel a Vrbo reservation in Guesty and it does not update in Vrbo within 24 hours, the reservation may have been moved to a listing that is not connected to Vrbo.
The listing must be connected to Vrbo when the reservation is canceled in Guesty for the reservation status to update in the booking channel.
The reservation was automatically canceled (declined in Guesty)
For Quote and Hold reservations, you have up to 24 hours to either accept or cancel the request in Guesty. After 24 hours, the reservation will be canceled automatically.
Guesty’s automatic decline/cancel feature is designed to maintain your listing's response rate. This is an important criteria that impacts your listings.
Although this status shows as "declined" in Guesty, a Quote and Hold in reserved status that has been canceled is considered "canceled" by Vrbo and may be subject to cancellation fees according to Vrbo's policy.
The selected multi-unit is not available for the reservation dates
Contact us so we can escalate and update the reservation status for you.