Whimstay FAQs

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Please take a look below at answers to frequently asked questions about Whimstay's connection with Guesty. This article is in addition to Connecting a Whimstay Account to Guesty.

Is it possible to define a markup?

Yes, markups can be defined. Learn more.

Can I define check-in and check-out times in Guesty?

Yes, you can change a listing's default check-in and check-out times in Guesty.

How can I edit listings' content?

All edits must be made in Guesty.

Can multi-units, sub-units, and complexes be synced?

At the moment, only single listings and multi-units are synced.

Can rate plans and promotions be synced?

Not currently.

Why are my listings being synced to Whimstay if they do not fulfill Whimstay's listing requirements?

When syncing listings to Whimstay, it is very important to not press "All listings". If this option is chosen, all of your Guesty listings will attempt to sync to Whimstay even if they do not fulfill Whimstay's listing requirements.

Are taxes defined in Guesty synced to Whimstay?

Yes.

What basic and additional fees are synced with Whimstay?

Cleaning fee, Extra person fee, Pet fee, Air conditioning, Early check-in, Late check-in, Baby bed, Club card, Concierge, Early checkout, Late checkout, Deposit, Electricity, Food, Heating, Internet, Laundry, Linens, Towels, Management, Oil, Parking, Pool, Pool heating, Resort, Service, Toiletries, Tour, Transportation, Car rental, Water, Wood, Transfer, Housekeeping, Community, Cancellation fee

Can I set cancellation policies and fees in Guesty?

Yes. When connecting listings to Whimstay, you can choose the following cancellation policies and fees.

Policies

  1. Free - 2:00 PM at arrival date
  2. Flexible - 1 day prior to arrival
  3. Semi-Flexible - 2 days prior to arrival
  4. Semi-Moderate - 5 days prior to arrival
  5. Moderate - 7 days prior to arrival
  6. Firm - 14 days prior to arrival
  7. Semi-strict - 30 days prior to arrival
  8. Strict - 60 days prior to arrival
  9. Non-refundable

Fees

  1. Total price
  2. 50% of total price
  3. First night fee

How can I cancel a reservation?

It is not possible to cancel Whimstay reservations in Guesty. We recommend contacting your Whimstay representative for help with canceling reservations.

Will I be able to see my Whimstay payouts in Guesty?

No. Please contact Whimstay to view your payouts.

If I add an item to a guest invoice, will it sync with Whimstay?

If you add an item to a guest invoice after the reservation has been made, this information will not sync with Whimstay.

Can I connect listings to more than one Whimstay account?

Please contact Whimstay customer support to see if it is possible to connect listings to more than one Whimstay account.

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