1. Guesty Help Center
  2. Distribution
  3. Airbnb
  4. Guest communication

Setting up a welcome message for Airbnb instant booking

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You can create and send a short, automated message to guests once they have made an instant booking reservation from Airbnb. 

Use the welcome message to let guests know when they can expect additional information from you, including information about their stay or anything else you want to share.

The welcome message is visible to the guest on Airbnb on the "Confirm reservation" page, under the "Required for your trip" section. If you already have a welcome message in Airbnb, it will be pulled to Guesty when importing the listing.

The message should be 10-200 characters long and must follow Airbnb's Content policy.

Also, avoid adding the following content to the message:

  • Email addresses
  • Website links
  • Phone numbers
  • Emojis and symbols
  • Abbreviations (Mr, Ms)
  • Repetitive special characters
  • All-capitalized words (such as "CC").
  • Two words (or more) connected with a dot will be considered a website address and will cause an error to appear. I.e., [word].[word]. To solve it, add a space after the dot: [word]. [word].

Creating or editing an Airbnb listing welcome message

Follow the instructions below to create a welcome message or edit an existing one.

Pro users Lite users

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Operations mode.
  3. Click Properties.
  4. Click the relevant listing.
  5. Click Pricing & policies.

    Note:

    The "Welcome Message" field will be under the Marketing tab for some users.

  6. From the dropdown menu, click Reservation policies.
  7. Scroll down to the "Booking options" section, and click Edit.
  8. Under "Welcome message (optional)", create or edit the message (between 10 and 200 characters long).
  9. Click Save.

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