You can create an inventory of fees in Guesty to charge guests for extra services, such as late check-out, laundry services, to collect a damage waiver fee, and cover your damage protection costs.
Additional fees can be created for your entire account or for a specific listing, and you can set them up to be added to reservations automatically or you can add them manually.
Limitations
Additional fees that are synced with Vrbo (see "Apply fee to channels" below) will be collected by existing auto payment rules. This includes instant and non-instant book reservations and Vrbo reservations made through Rentals United. Learn more about setting up auto payment rules in our best practices.
There could be few possible reasons why additional fees are not syncing with Vrbo, explained below.
Integration Issues
Check if the listing is connected. This may caused the fees not to sync properly.
- If a listing is still Pending or Failed 72 hours after being published, it may require additional verification.
Incorrect Configuration
The additional fees might not be configured correctly, resulting in these fees not being synced to Vrbo.
- When the Apply fee to channels toggle is ON, the fee is automatically added to future reservations from all supported booking channels. This means guests will see the additional fee on the channel before booking a reservation.
- This is the recommended setup when setting up Additional Fees to booking channels. However, we currently don't have the option yet to apply an Additional Fee that will exclusively sync to specific booking channel.
- When the Apply fee to reservations from specific sources toggle is ON, the fee is not added to the selected source. Instead, it is automatically added to the guest invoice after the reservation arrives in Guesty.
Important:
- Additional fees cannot be deducted from the accommodation fare.
- Please refrain from setting up taxes through additional fees. Instead, set up taxes for your entire account or a specific listing.
