Where should I manage my Marriott (HVMB) listings, reservations and guest communication?

See below where to set and/or manage your Homes & Villas by Marriott Bonvoy (HVMB) listings, reservations, guest communication, and tools.

We recommend that all actions be managed via Guesty unless otherwise indicated.

Note:

If mentioned to manage a certain action in Guesty, any updates will be synced with the channel. 

Action

Where to manage it

 

Set basic fees (cleaning fee, extra person fee)

In Guesty

Set additional fees & charges

In Guesty.

See what additional fees are synced with HVMB here.

Set your cancellation policies

In Guesty.

you can set a cancellation policy when connecting your listings.

You can select a cancellation policy and cancellation penalty fees per listing from the options offered in the system (14-day policy, 30-day policy, 60-day policy).

HVMB has a strict 90-day cancellation policy reserved for exceptional cases only.

Set up markups/markdowns

In Guesty

 

Set your check-in/check-out times

In Guesty

Define your tax settings

In Guesty.

The following:

VAT
Occupancy tax
Local tax
City tax
Goods and services tax
Tourism tax
County tax
State tax
Transient occupancy tax
Home sharing tax
Harmonized sales tax
Minimum alternate tax

Create new listings

In Guesty.

Single-units and multi-units are supported.

Complexes & sub-units are not supported (a multi-unit will function as a single-unit).

Edit existing listings

In Guesty.

Making changes to listings after the connection process with the channel was initiated, can only be synced to the channel if the listing’s status is either “Failed” or “Connected”.

For example, if you finished the connection setup to a channel, and the listing is in “Pending” status, adding images to the listing in Guesty won’t be synced to the channel. You will need to wait for the listing’s connection status to change to Connected, or Failed.

If the status changed to “Connect”, the images will be synced to the channel.

If the status changes to “Failed” you will need to initiate the connection process again (the photos will be pushed to the channel).

Manage your calendar & availability

In Guesty

Manage instant bookings

In Guesty

Cancel/alter existing reservations

Cancelling or rebooking the reservation - In Guesty, and you will also need to update the "Offline Booking Smartsheet" in HVMB

Set the listing’s amenities

In Guesty.

See which amenities are being synced with HVMB here.

Set up workflows (including sending automated messages)

In Guesty

Manage payments 

In HVMB.

HVMB is the merchant of record. The host gets paid by wire transfer.

Learn here what information is displayed in the HVMB guest invoice.

 

Learn how to record a payment collected outside of Guesty here.

Manage your guest communication

In HVMB
Messages initiated by guests via the channel's messaging tools won't be synced into the Guesty Inbox, including the following:
Emails, comments, special requests, inquiries for reservations, requests to book

Manage guest reviews

In HVMB

Adjust the guest invoice

In HVMB

 

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