Hopper FAQs

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Please take a look below at answers to frequently asked questions about Hopper's connection with Guesty. This article is in addition to Connecting a Hopper Account to Guesty.

Is it possible to define a markup?

Yes, markups can be defined. Learn more.

Can I define check-in and check-out times in Guesty?

Yes, you can change a listing's default check-in and check-out times in Guesty.

How can I edit listings' content?

All edits must be made in Guesty.

Can multi-units, sub-units, and complexes be synced?

At the moment, only single listings and multi-units are synced.

Can rate plans and promotions be synced?

Not currently.

Why are my listings being synced to Hopper if they do not fulfill Hopper's listing requirements?

When syncing listings to Hopper, it is very important to not press "All listings". If this option is chosen, all of your Guesty listings will attempt to sync to Hopper even if they do not fulfill Hopper's listing requirements.

Can I set cancellation policies and fees in Guesty?

Yes. When connecting listings to Hopper, you can choose the following cancellation policies and fees.

Policies

  1. Free - 2:00 PM at arrival date
  2. Flexible - 1 day prior to arrival
  3. Semi-Flexible - 2 days prior to arrival
  4. Semi-Moderate - 5 days prior to arrival
  5. Moderate - 7 days prior to arrival
  6. Firm - 14 days prior to arrival
  7. Semi-strict - 30 days prior to arrival
  8. Strict - 60 days prior to arrival
  9. Non-refundable

Fees

  1. Total price
  2. 50% of total price
  3. First night fee

How can I cancel a reservation?

It is not possible to cancel Hopper reservations in Guesty. We recommend contacting your Hopper representative for help with canceling reservations.

Will I be able to see my Hopper payouts in Guesty?

No. Please contact Hopper to view your payouts.

If I add an item to a guest invoice, will it sync with Hopper?

If you add an item to a guest invoice after the reservation has been made, this information will not sync with Hopper.

Can I connect listings to more than one Hopper account?

Please contact Hopper customer support to see if it is possible to connect listings to more than one Hopper account.

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