Once you activate the Owners Portal you can choose which features each property owner will have access to, displayed in the menu on the Owners Portal.
This article reviews the options you can choose to enable for owners from in the “Features” section.
Allow creation of owner reservations
Enable this feature to allow owners to create personal stays.
Reserved status guest reservations
Enable this feature to allow owners access to view unconfirmed reserved reservations on the property calendar.
Reservation tooltip
Enable this feature to display a tooltip with information about reservations, such as guest details, reservation status, and revenue. This information is dependent on the data you choose to display.
You can choose to display or hide certain information from your owners via the "Portal settings" page. By default, the toggle will be activated, and all guests' full names, phone numbers, and email addresses will be displayed in the reservation tooltip.
Notes for manual calendar blocks
Note:
The toggle is only visible if the reservation tooltip feature is activated since manual block notes can only be seen when hovering over the block in the calendar.
Enable this feature to allow owners to see the notes for blocks in the tooltip when hovering over it. If there are no notes on the block, nothing will be displayed.
Reservation report
Enable this feature to allow owners to view guest reservations for their properties.
They will also be able to download reservation reports as a CSV file. The CSV report is limited to 200 reservations per download.
Owners can filter their reservation report results by “Property nickname”, “Reservation check-in”, “Reservation check-out”, and/or “Reservation status” via the + icon.
Pilot users can set up brands so that owners can also filter properties by managing company.
Owners can also choose which information will be displayed in the guest reservations list via the button located on the right.
You can choose to display or hide certain information from your owners via the "Portal settings" page. By default, the toggle will be activated, and all guests' full names, phone numbers, and email addresses will be displayed in the reservation report.
Help Center
Enable this feature to give owners access to articles that provide answers to FAQs and help them learn how to use the Owners Portal. The articles that will be visible in the Help Center are based on the features and options that are enabled for each owner. From the help center, owners can also download the articles as PDF files.