Troubleshooting Common Issues When Connecting a Vrbo Account to Guesty

When integrating your Vrbo account with Guesty, you may encounter several common issues. Below is a detailed guide explaining these issues and how you can resolve them.

1. The Integration page is empty

Issue: The Vrbo thumbnail on the Distribution page appears grayed out with a Connect button, indicating that the connection process hasn't been initiated. As a result, the Integration page remains empty.

Resolution: To connect your Vrbo account to Guesty, follow these steps:

  1. In the top navigation bar, click, the mode selector and select Growth mode.
  2. Click Distribution.
  3. Click on the grayed-out Vrbo thumbnail and follow the instructions here to begin the connection process.

2. Account exists but not listings

Issue: After starting the integration setup, you may find that there's an account without any listings published. This typically occurs when listings haven't been added during the setup process.

Resolution: Depending on your connection type, note the following:

  • For "Net New" connections: You must connect at least one listing.
  • For "PPM to IPM" and "Software Switch" connections: All existing listings must be connected.
  1. In the top navigation bar, click, the mode selector and select Growth mode.
  2. Click Distribution.
  3. Click Vrbo.
  4. Click Add your listings to publish the required number of listings. This step ensures that Vrbo receives the necessary data for your account and listings.

3. SSO form not submitted

Issue: Your account has listings, but you haven't submitted Vrbo's Self-Service Onboarding (SSO) form. This could be due to various reasons such as not being aware of the form or encountering an error during submission.

Resolution:

  • If you haven't yet, complete and submit the SSO form to Vrbo, ensuring that all required fields, including valid credit/debit card information, are provided.
  • If there's an error preventing submission, contact Vrbo support directly for assistance.

4. SSO form was submitted, but account not connected

Issue: Despite submitting the SSO form to Vrbo, your Vrbo account remains unconnected in Guesty.

Resolution: After submitting the SSO Form:

  • Vrbo's Onboarding Specialist will contact you within 3 working days.
  • Ensure you respond promptly to Vrbo's communications to facilitate the connection process.
  • If there's no response within 5 days, Vrbo may automatically cancel the process.

5. Vrbo implementation project cancellation

Issue: Your Vrbo implementation project has been canceled.

Resolution: Refer to our guide for detailed instructions on how to proceed.

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