What is the Payment Gateway Fee on my billing invoice?

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The Payment Gateway Fee (also known as the Platform Fee) is a charge associated with enabling payment processing services in the Guesty platform. This fee covers the following technical capabilities that provide a seamless and secure payment experience:

  • Improved User Interface/User Experience (UI/UX) - enhances the way you interact with the Guesty platform
  • Payment processor connectivity (Payment Gateway) - facilitates and secures online transactions
  • PCI Level 1 Service Provider Certification - ensures payment processing meets the highest security standards
  • Card-on-file (CoF) - stores and manages payment card information for future transactions


The Payment Gateway Fee is applied to all transactions processed through payment processors connected to the Guesty platform, including Stripe. Stripe collects this fee on behalf of Guesty in addition to their own payment processing fees.

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