The Payment Gateway Fee is a fee Guesty charges whenever a transaction is made with a guest using the GuestyPay, Merchant Warrior, or Hyp payment processor. These transactions include charging a payment, requesting an authorization hold, or refunding a charge.
When a guest's payment fails, Guesty will attempt to charge the payment method three times and every attempt will incur a payment gateway fee. Please note that the fee is only charged if there is an issue with the payment method and not due to an issue on our side.
Guesty will charge a percentage of all funds processed through Stripe. Stripe collects this fee in addition to their own fee for payment processing. This is separate from the Payment Gateway Fee.