The process for Virtual Credit Card (VCC) refunds works the same way as credit card refunds. Booking.com's VCC refund process provides you enough time to administer the refund, and will return the money to your guest once it's complete.
You can refund a payment made with a VCC on the Booking.com Extranet via the "Finance" tab or the "Reservations" tab.
Note:
If you charged the VCC in either of the following cases, you’ll need to refund the VCC via Booking.com:
-
Waived the applicable fees when a reservation was canceled, modified, or a no-show.
-
A reservation was canceled due to a Force Majeure event.
Step by step:
You can refund the VCC even if it has expired.
Under the "expiration date" field, enter the current month.
Learn more about Booking.com's refund process with Refunding virtual credit cards (VCCs).
Refund via the "Finance" tab
- Log in to the Extranet.
- Click Finance > Virtual Cards management.
- Click Virtual cards to refund to view all the VCCs you need to refund.
Here you can also view the reasons for refunding, the deadline, and the amount for each one. - Choose View card details and process the refund using your POS or credit card machine.
Refund via the "Reservations" tab
- Log in to the Extranet.
- Click Reservations, then select a booking number to access its details.
- Choose View card details and enter the VCC details to process the refund using your POS or credit card machine.