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Airbnb: Failed listing errors & solutions for publishing

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You can easily create a listing in Guesty and publish it to your Airbnb account.

Follow our troubleshooting guide below if you encounter an error while publishing your listing to Airbnb.

 

Finding your error message

When you publish your listings, there are some cases when the connection/publish fails.
In this case, the listing status will display "Failed".



You can view the reason for the failed listing next to the listing status column.
To view the full message, hover over the text.
You'll then be able to see additional information on how to solve the failed connection.


 

Types of error messages and resolutions

Below are the types of errors you might find while publishing your listings, and how to resolve them.

Important:

If your failed status or error message isn't listed below and you still need assistance, please contact us.
If the status remains "Failed", click "Retry". If the issue still isn't resolved, contact us.

 

Listing availability

Error message displayed

Explanation/resolution
Error message:
Unfortunately, this listing is no longer available

This error message is accompanied by with status 404 (Not found) response and can have a few causes:

  1. The listing has been disconnected from Guesty.
  2. The listing has been duplicated.
  3. The data is unavailable in Airbnb, perhaps due to a bug.

Follow these steps to resolve this issue:
If you receive this error message, reach out to Airbnb's Support Team.

 

Failed listing

Error message displayed

Explanation/resolution
Error message:
We can't save your info yet. Links and contact info can't be shared

Failure to adhere to Airbnb's Content Policy will cause the listing to fail.

 

Trust check error

Error message displayed

Explanation/resolution
Error message:
Your request could not be completed because of trust check error

Follow these steps to resolve this issue:
If you receive this error message, contact us to investigate further.

 

Error message displayed

Explanation/resolution
Error message:
Your request could not be completed because of trust check error. undefined

You may encounter this error during the publishing process if restrictions were placed on the listing.

Follow these steps to resolve this issue:
Contact Airbnb support to resolve the issue.

 

Listing address change

Error message displayed

Explanation/resolution
Error message:
You can’t change your listing’s address once you’ve started receiving reservation requests. If you need to make an update, please contact support.

Airbnb doesn't allow changing a listing's address once it has been published.

You can delete and re-create the listing with the correct location instead, but this will delete any reviews or other information associated with the original listing.

Follow these steps to resolve this issue:
If you would like to change a listing's address after it has been published, contact Airbnb's support team.

 

Listing cannot be published

Error message displayed

Explanation/resolution
Error message:
Your listing cannot be published at this time. Please contact customer support for more information.

During the importing and publishing processes, Airbnb may reject listings that don't comply with the listing policies.

Follow these steps to resolve this issue:
Contact Airbnb support to identify the reason for this error message and to resolve the issue.

 

Number of guests

Error message displayed

Explanation/resolution
Error message:
Please use a guests included number of at least 1.

Follow these steps to resolve this issue:

  1. Check the listing’s occupancy on the Property tab.

    • If there is none listed, please add the total number of guests allowed.

    • If there is already an occupancy set, move the guest count up and down by 1.

  2. Go back to Integration and click ‘Retry’ to publish the listing.

  3. If the issue persists, go to the Pricing and Policies tab and click on Basic Fees.

  4. Adjust the value of ‘For each guest after’ by 1 and click Save.

  5. Go back to Integration and click Retry to publish the listing.

  6. If the issue is still not resolved contact us.

 

Permissions issue

Error message displayed

Explanation/resolution
Error message:
You do not have permission to access this resource

The listing has been unlisted.

Follow these steps to resolve this issue:

  1. Click the sync icon to refresh the page.
  2. If the listing is no longer displayed, make sure that the listing in Airbnb is listed, and try to sync again.

 

Listing already connected

Error message displayed

Explanation/resolution
Error message:
You can't reconnect the listing because: This listing is already connected to the Airbnb account

The listing matches the previous Airbnb account that it was connected to prior to the disconnection.

Follow these steps to resolve this issue:
In this case, contact us to remove the connection, and then reconnect the listing per the usual reconnection process.

 

Error message displayed

Explanation/resolution
Error message:
You cannot publish this because: The listing is already available on the integration. Please reconnect it instead of publishing.

Follow these steps to resolve this issue:

  1. If the listing is in the Guesty dashboard, reconnect it.
  2. If the listing isn't in the Guesty dashboard, re-sync your account in Guesty, then refresh the page and retry.

 

Long-term rentals

Error message displayed

Explanation/resolution
Error message:
You can only host long-term rentals (28 or more)
(or another number)

In order to publish a listing with such restriction, it must have all dates with Minimum nights for 28 days or more.

A Listing minimum nights can be set up through:

 

Pricing

Error message displayed

Explanation/resolution
Error message:
"Please use a value between X and Y"

Follow these steps to resolve this issue:
Check that your basic or additional fees aren't higher than the base price.

 

Error message displayed

Explanation/resolution
Error message:

Please use a base price of at least X but no more than Y

This means there is an issue with the pricing in regard to Airbnb's policies.

Follow these steps to resolve this issue:

  1. Change the price of your listing, according to Airbnb's required amount (as per their policy).
  2. The amount varies depending on the currency and other factors.
  3. Try adding the same rate of your weekday into the weekend field.

If the issue still persists, go to your listing page in Guesty:

  1. Click Pricing & Policies, and select Pricing.
  2. Under "Additional fees & charges" click Edit.
  3. Adjust the value of the Pet Fee to be the same as the current value of the nightly rate, and click Save.
  4. Go back to the Integrations page, and click "Retry" to publish the listing.
Error message:

Please use a weekend price of at least X but no more than Y

 

Title and content sync

Error message displayed

Explanation/resolution
Error message:
We can't save your info yet. Links and content info can't be shared

Follow these steps to resolve this issue:
Check that your Title and Listing content is aligned with Airbnb Content Policy.

These can be found under the Marketing tab and House Rules.

 

Multi-unit listing

Error message displayed

Explanation/resolution
Error message:
One of this listing’s units is already connected to the channel. If you wish to proceed, please disconnect the single unit first.

Follow these steps to resolve this issue:
To publish a multi-unit in Guesty, you must first disconnect any single units from Airbnb that will be part of the multi-unit in Guesty.

 

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