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Airbnb: Failed listing errors & solutions for importing

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Use this guide to help troubleshoot and understand some of the failed or error messages that you might see while importing your Airbnb listings into Guesty.

 

Finding your error message

When you import your listings, there are some cases when the connection/import fails.
In this case, the listing status will display "Failed".

Learn how to find your error message and get a better understanding of how to resolve your failed import issues.

Pro users Lite users

When you import your listings, there are some cases when the connection/import fails.
In this case, the listing status will display "Failed" in the Airbnb dashabord.



You can view the reason for the failed listing next to the listing status column.
To view the full message, hover over the text.
You'll then be able to see additional information on how to solve the failed connection.
Learn more about these error messages and resolutions below.




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Types of error messages and resolutions

Below are the types of errors you might find while importing your listings, and how to resolve them.

Important:

If your failed status or error message isn't listed below and you still need assistance, please contact us.

 

Access and syncing

Error message displayed

Explanation/resolution
Error message:
You do not have permission to access this resource.

Follow these steps to resolve this issue:

  1. Click the sync icon to refresh the page.
    1. If the listing is displayed: Click Import as per the usual process.
    2. If the listing is no longer displayed: Make sure that the listing in Airbnb is listed, and then try to sync again.

 

Unavailable listing

Error message displayed

Explanation/resolution
Error message:
Unfortunately, this listing is no longer available.

This error message is accompanied by with status 404 (Not found) response and can have a few causes:

  1. The listing has been disconnected from Guesty.
  2. The listing has been duplicated.
  3. The data is unavailable in Airbnb, perhaps due to a bug.

Follow these steps to resolve this issue:
Contact Airbnb's Support Team.

 

Invalid bed type

Error message displayed

Explanation/resolution
Error message:
VALIDATION_ERROR", "message": "\"bedrooms[1].beds.SMALL_DOUBLE_BED\" is not allowed", "data": { "details": [ { "message": "\"bedrooms[1].beds.SMALL_DOUBLE_BED\" is not allowed", "path": [ "bedrooms", 1, "beds", "SMALL_DOUBLE_BED" ], "type": "object.unknown", "context": { "child": "SMALL_DOUBLE_BED", "label": "bedrooms[1].beds.SMALL_DOUBLE_BED", "value": 1, "key": "SMALL_DOUBLE_BED" } } ] } } } }

If you see this error message, the bed type configured in your Airbnb listing is not supported in Guesty.

Follow these steps to resolve this issue:

  1. Update the bed type in Airbnb by changing the sync settings to "Limited Sync".
  2. Import the listing again.

 

Missing photo, address, and/or bed

Error message displayed

Explanation/resolution
Error message:
To complete the import the listing must have: 1 or more beds.

Follow these steps to resolve this issue:

  1. Open a new tab or window, and sign in to your Airbnb account.
  2. Make sure the listing has at least 1 photo, a full address, and at least 1 bed.
  3. In Guesty, click Retry on the importing page.
  4. Contact us if that does not resolve the issue.
Error message:
To complete the import the listing must have: (1) At least 1 photo. (2) A full address. (3) 1 or more beds. Once updated, click Failed > Retry. Error code: IMPORT_MINIMUM_REQUIREMENTS_NOT_SATISFIED
Error message:
Path beds (0) is less than minimum allowed value (1).

 

Error message displayed

Explanation/resolution
Error message:
Error: request entity too large

If you see this error message, there was an issue uploading your photos since they file size it too big.
Follow these steps to resolve this issue:

  1. Re-upload photos with a maximum resolution of 1920x1080, and a maximum file size of 4Mb.
  2. Learn more about requirements and recommendations for uploading photos to Guesty.
Error message:
photos should have length not less than minValue.pictures.length = 0, minValue = 1

 

Connected to a different API

Error message displayed

Explanation/resolution
Error message:
This listing is connected to a different API partner. Please be sure to reset your weekly and monthly discounts on your Airbnb account as changes may have been made to your account settings.

Follow these steps to resolve this issue:
If you receive this error message, it means that you need to disconnect your listings from the old API before connecting them to Guesty.

Learn more about how to disconnect the listings via Airbnb.

 

Failed to import

Error message displayed

Explanation/resolution
Error message:
Failed to import please contact Guesty’s solution for more details. 		Follow these steps to resolve this issue:
  1. Click Retry, and check if the error message changed to a different error message mentioned in this article.
  2. Follow the relevant instructions to resolve it.
  3. If the error message didn't change, contact us.

 

Error message displayed

Explanation/resolution
Error message:
Not defined

Not all property types that exist on Airbnb are supported on Guesty.
When you're importing listings with property types that aren't supported in Guesty, the property type will be displayed as "Not defined".

In this case, certain data won't be synced or updated.

More info:

The following data won't be synced or updated:

  • Address
  • Amenities
  • Bathroom
  • Directions
    Currently, this field exists only on the Guesty Admin page.
  • Entry instructions
  • Title
  • Listing type
  • List/unlist listing
  • Overall number of beds
    This calculation is based on the number of beds set up for the specific listing.
  • Occupancy

Follow these steps to resolve this issue:

  1. Change the "property type" to a type that's supported in Guesty.
  2. Change your sync settings directly on Airbnb to "only price and availabilities".

 

Changing the listing's address

Error message displayed

Explanation/resolution
Error message:
You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support. 		To help prevent fraud, Airbnb restricts changing an address once a listing has been published.

Follow these steps to resolve this issue:
In these cases, you can contact Airbnb's Support Team.

 

Can't publish

Error message displayed

Explanation/resolution
Error message:
Your listing cannot be published at this time. Please contact customer support for more information. 		During the importing and publishing processes, Airbnb may reject listings that don't comply with the listing policies.

Follow these steps to resolve this issue:
Contact Airbnb's Support Team to identify the reason for this error message, and to resolve the issue.

 

Low ratings

Error message displayed

Explanation/resolution
Error message:
Your listing is suspended due to low ratings. 		Follow these steps to resolve this issue:
Contact Airbnb's Support Team.

 

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