Airbnb: Failed listing errors & solutions for importing

Use this guide to help troubleshoot and understand some of the failed or error messages that you might see while importing your Airbnb listings into Guesty.

Tip:

Pro users: Learn more about troubleshooting an Airbnb listing while publishing.

 

Finding your error message

When you import your listings, there are some cases when the connection/import fails.
In this case, the listing status will display "Failed".

Learn how to find your error message and get a better understanding of how to resolve your failed import issues.

Pro users Lite users

When you import your listings, there are some cases when the connection/import fails.
In this case, the listing status will display "Failed" in the Airbnb dashboard.



You can view the reason for the failed listing next to the listing status column.
To view the full message, hover over the text.
You'll then be able to see additional information on how to solve the failed connection.
Learn more about these error messages and resolutions below.




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Types of error messages and resolutions

Below are the types of errors you might find while importing your listings, and how to resolve them.

Important:

If your failed status or error message isn't listed below and you still need assistance, please contact us.

 

Access and syncing

Error message displayed

Explanation/resolution

Error message:
You do not have permission to access this resource.
Follow these steps to resolve this issue:
  1. Click the sync icon the sync icon to refresh the page.
    1. If the listing is displayed: Click Import as per the usual process.
    2. If the listing is no longer displayed: Make sure that the listing in Airbnb is listed, and then try to sync again.

 

Unavailable listing

Error message displayed

Explanation/resolution

Error message:
Unfortunately, this listing is no longer available.
This error message is accompanied by the status 404 (Not found) response and can have a few causes:
  1. The listing has been disconnected from Guesty.
  2. The listing has been duplicated.
  3. The data is unavailable in Airbnb, perhaps due to a bug.

Follow these steps to resolve this issue:
Contact Airbnb's Support Team.

 

Invalid bed type

Error message displayed

Explanation/resolution

Error message:
VALIDATION_ERROR", "message": "\"bedrooms[1].beds.SMALL_DOUBLE_BED\" is not allowed", "data": { "details": [ { "message": "\"bedrooms[1].beds.SMALL_DOUBLE_BED\" is not allowed", "path": [ "bedrooms", 1, "beds", "SMALL_DOUBLE_BED" ], "type": "object.unknown", "context": { "child": "SMALL_DOUBLE_BED", "label": "bedrooms[1].beds.SMALL_DOUBLE_BED", "value": 1, "key": "SMALL_DOUBLE_BED" } } ] } } } }

If you see this error message, the bed type configured in your Airbnb listing is not supported in Guesty.

Follow these steps to resolve this issue:

  1. In Airbnb, update the bed type to a support bed type.
  2. In Guesty, click Retry to connect your listing on the Airbnb distribution page.

If you'd like to add a bed type that isn't supported on Guesty:

  1. Contact us to change your sync settings.
    We can only change the sync settings for listings that are connected to Guesty.
  2. Update the bed type in Airbnb.
Error message:
{ "msg": "Request failed with status code 400", "httpErrData": { "error": { "code": "VALIDATION_ERROR", "message": "\"bedrooms[3].beds.FUTON_BED\" is not allowed", "data": { "details": [ { "message": "\"bedrooms[3].beds.FUTON_BED\" is not allowed", "path": [ "bedrooms", 3, "beds", "FUTON_BED" ], "type": "object.unknown", "context": { "child": "FUTON_BED", "label": "bedrooms[3].beds.FUTON_BED", "value": 1, "key": "FUTON_BED" } } ] } } } }

 

Missing photo, address, and/or bed

Error message displayed

Explanation/resolution

Error message:
To complete the import the listing must have: 1 or more beds.

Follow these steps to resolve this issue:

  1. Open a new tab or window, and sign in to your Airbnb account.
  2. Make sure the listing has at least 1 photo, a full address, and at least 1 bed.
  3. In Guesty, click Retry on the importing page.
  4. Contact us if that does not resolve the issue.
Error message:
To complete the import the listing must have: (1) At least 1 photo. (2) A full address. (3) 1 or more beds. Once updated, click Failed > Retry. Error code: IMPORT_MINIMUM_REQUIREMENTS_NOT_SATISFIED
Error message:
Path beds (0) is less than minimum allowed value (1).

 

Error message displayed

Explanation/resolution

Error message:
Error: request entity too large

If you see this error message, there was an issue uploading your photos since they file size it too big.
Follow these steps to resolve this issue
:

  1. Re-upload photos with a maximum resolution of 1920x1080, and a maximum file size of 4Mb.
  2. Learn more about requirements and recommendations for uploading photos to Guesty.
Error message:
photos should have length not less than minValue.pictures.length = 0, minValue = 1

 

Changing the listing's address

Error message displayed

Explanation/resolution

Error message:
You can’t change your listing’s address once you’ve started receiving reservation requests. If you need to make an update, please contact support.

Two scenarios can trigger this error message.

Scenario 1:
When you already have reservations for listings:
Airbnb doesn't allow you to change a listing's address once it's been published.

Follow these steps to resolve this issue:
If you would like to change a listing's address after it has been published, contact Airbnb's support team.

Scenario 2:

For listings without any previous, existing, or future reservations:
When you import or publish your Airbnb listing, there might be a discrepancy with your location, since Guesty and Airbnb use different location systems to identify addresses.

Follow these steps to resolve this issue:

  • Option 1 (in Guesty)
    Try to write your address in a different way to see if Airbnb will recognize the address.
    For example: If your address is “123 S. Main St.”, try entering it as “123 South Main Street”.
  • Option 2 (in Airbnb)
    You can update the published address in Airbnb and then sync it to Guesty. To do so, follow these instructions.

 

Connected to a different API

Error message displayed

Explanation/resolution

Error message:
This listing is connected to a different API partner. Please be sure to reset your weekly and monthly discounts on your Airbnb account as changes may have been made to your account settings.

Follow these steps to resolve this issue:
If you receive this error message, it means that you need to disconnect your listings from the old API before connecting them to Guesty.

Learn more about how to disconnect the listings via Airbnb.

 

Failed to import

Error message displayed

Explanation/resolution

Error message:
Failed to import please contact Guesty’s solution for more details.
Follow these steps to resolve this issue:
  1. Click Retry, and check if the error message changed to a different error message mentioned in this article.
  2. Follow the relevant instructions to resolve it.
  3. If the error message didn't change, contact us.

 

Error message displayed

Explanation/resolution

Error message:
Importing Has Failed - "Request failed with status code 400", "httpErrData": { "message": "A listing with the nickname you chose already exists.

This error will occur if the nickname for the to-be-imported Airbnb listing is the same as an existing listing's nickname in Guesty.

To avoid this issue in the future, make sure that the nickname for the to-be-imported Airbnb listing is unique and different from an existing listing's nickname in Guesty.

Follow these steps to resolve this issue:

  1. First, disconnect your listing from Guesty.
  2. Next, disconnect your listing from Airbnb.
  3. If you’re not able to disconnect your listing, contact us.

 

Error message displayed

Explanation/resolution

Error message:
{ "error_code": 400, "error_type": "validation", "error_message": "property_type_category must be one of [plane, bus, townhouse, serviced_apartment, castle, hostel, minsu, hut, condominium, holiday_park, parkingspace, shipping_container, kominka, barn, igloo, heritage_hotel, bnb, tipi, cottage, pension, aparthotel, resort, religious_building, train, tower, van, cycladic_house, cave, loft, casa_particular, treehouse, island, windmill, chalet, dorm, riad, ranch, ryokan, trullo, dammuso, guesthouse, boutique_hotel, tent, other, houseboat, lighthouse, rv, cabin, vacation_home, house, farm_stay, car, tiny_house, hotel, condohotel, dome_house, shepherds_hut, bungalow, entire_floor, yurt, guest_suite, pousada, kezhan, boat, in_law, earthhouse, timeshare, campsite, lodge, apartment, villa]", "error_id": "api_frwrk_a471e8e006c044f49dbc7219a0749b46", "error_class": "ValidationError" }

You may encounter this error during the importing process if your Airbnb listing's property type isn't supported in Guesty.

Important:

The "House" property type isn't supported for multi-unit listings, so you'll need to change it to a supported property type.
We recommend that you update it to "Apartment" or "Dorm".


Follow these steps to resolve this issue:
Update your listing to a supported property type in Guesty.

 

Changing the listing's address

Error message displayed

Explanation/resolution

Error message:
You can't change your listing's address once you've started receiving reservation requests. If you need to make an update, please contact support.
To help prevent fraud, Airbnb restricts changing an address once a listing has been published.

Follow these steps to resolve this issue:
In these cases, you can contact Airbnb's Support Team.

 

Can't publish

Error message displayed

Explanation/resolution

Error message:
Your listing cannot be published at this time. Please contact customer support for more information.
During the importing and publishing processes, Airbnb may reject listings that don't comply with the listing policies.

Follow these steps to resolve this issue:
Contact Airbnb's Support Team to identify the reason for this error message, and to resolve the issue.

 

Low ratings

Error message displayed

Explanation/resolution

Error message:
Your listing is suspended due to low ratings.
Follow these steps to resolve this issue:
Contact Airbnb's Support Team.


Permissions issues

Error message displayed

Explanation/resolution

Error message:
You need to register your place before you can list it.
This means that Airbnb requires the license and registration of the listing in order to approve publishing/importing your listing.
In this case, Guesty won’t be able to push new updates to the Airbnb listing, since the listing isn’t connected.

Follow these steps to resolve this issue:

  1. Navigate to your Airbnb dashboard in Guesty.
  2. Locate the relevant listing and navigate to the "Listing in Channel" column.
  3. Copy the 8 or 18-digit number from the "Listing in Channel" column, and add it at the end of this URL: https://www.airbnb.com/verify-listing/.

    For example:
    If your number from the "Listing in Channel" column is “29499339”, then your URL will be "https://www.airbnb.com/verify-listing/29499339".

  4. Copy and paste the full URL into your browser and press enter to verify your listing.

  5. If your status is still pending after you’ve verified your listing on Airbnb, please contact us.

 

Number of nights/length of stay

Error message displayed

Explanation/resolution

Error message:
You’ve set a maximum stay of X nights. Choose a minimum stay less than that.

This means that your maximum nights are lower than your minimum nights.


Follow these steps to resolve this issue:

  1. Update your listing's maximum or minimum number of nights.
  2. Make sure your maximum nights are higher than your minimum nights.

 

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