The Chargeback analysis report gives insight into all chargebacks recorded in your GuestyPay account.
Terms to know
- Sales - processed charges
- Chargeback - the reversal of a payment made by a client to a merchant
- Sub-accounts - GuestyPay payment processing accounts
- Platform accounts - Guesty accounts
Tip:
Check out the Chargebacks overview for more information about common reasons for chargebacks and the chargeback dispute process.
Access the report
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Financials mode.
- Click Payment processing.
- In the "GuestyPay" section, click Payment dashboard.
- In the dashboard login page, enter your username and password and click Sign in.
- Click Sub-account reports, then select Chargeback analysis.
Chargeback analysis report
At the top of the report, select the relevant Guesty account from the dropdown menu, then select the relevant GuestyPay account.
The analysis report highlights the following data:
- Date
- Number of sales
- Number of chargebacks
- Amount of chargebacks
- Ratio (by number)
- Ratio (by amount)
- Sub-account
We recommend that the ratios (by number and amount) be less than 1%, meaning the total amount of chargebacks is less than 1% for all your GuestyPay transactions. See how to prevent chargebacks.
Tip:
Click the blue downward arrow next to each transaction to see the accumulated ratio by number and by amount of your chargebacks.