GuestyPay chargeback analysis report

The Chargeback Analysis report gives insight into all chargebacks recorded in your GuestyPay account. Learn more below.

Terms to Know

Sales - processed charges
Chargeback - the reversal of a payment made by a client to a merchant
Sub-accounts - GuestyPay payment processing accounts
Platform accounts - Guesty accounts


Be sure to check out our Chargebacks Overview article for more information about common reasons for chargebacks and the chargeback dispute process.

How to access the report

Step by step:

  1. Sign in to your Guesty account.
  2. In the top navigation bar, click the mode selector and select Financials mode.
  3. Click Payment processing.
  4. In the "GuestyPay" section, click Payment dashboard.
  5. You will be redirected to the dashboard login page. Write your username and password and click Sign in.
  6. In your GuestyPay dashboard, click Sub-account reports.
  7. Select Chargeback analysis.

Chargeback analysis report

At the top of the report, select the relevant Guesty account in the Select platform account(s) dropdown menu and the relevant GuestyPay account in the Select sub-account(s):

The analysis report highlights the following data:

  • Date
  • Number of Sales
  • Number of Chargebacks
  • Amount of Chargebacks
  • Ratio (by number)
  • Ratio (by amount)
  • Sub-account


It is recommended that the ratios (by number and amount) be less than 1%, meaning the total amount of chargebacks is less than 1% for all your GuestyPay transactions. Click here for tips on preventing chargebacks.


Click the blue downward arrow next to each transaction to see the accumulated ratio (by number and by amount) of your chargebacks.

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