We can assist in uploading your existing reservations into Guesty.
For Vrbo, follow these steps. For all other channels, follow the steps below.
Step by step:
- Download this csv file.
- Fill out the form following the below guidelines for each field. Do not alter the headers of the template or our system may not be able to read the file.
- Send the completed template to Customer Solutions.
Template Mandatory Fields
- accountId - Account ID (Leave this blank, to be filled in by Guesty)
- listingId - Listing ID (ex: 59340fbed0140d1000c49f2f) Find your listing ID
- firstName - Guest first name (ex: Lucy)
- lastName - Guest last name (ex: Perricone)
- numberOfGuests - Number of guests (ex: 7)
- checkIn - Date - YYYY-MM-DD (ex: 2019-07-22)
- checkOut - Date - YYYY-MM-DD (ex: 2019-07-23)
- status - One of the following:
- Confirmed
- Reserved
- Inquiry
- currency - Currency (ex: USD)
- source - String (ex. External)
Template Optional Fields
- accommodationFare - Accommodation fare (ex: 13828.2)
- If not provided, the price will be calculated according to the daily prices.
- cleaningFee - Cleaning fee (ex: 50)
- If not provided, the listing cleaning fee definition will be used.
- Additional Fees - (If one of the following fields is filled, the rest are mandatory):
- The template includes the ability to fill in up to 3 additional fees per reservation. To add more, add the following 3 columns for every additional fee you want to add on top of the available columns in the template:
- Additional fee type - (ex: additional bed, air conditioning, pool, etc.)
- Additional fee name - (ex: Breakfast)
- Additional fee amount - (ex: 100)
- The template includes the ability to fill in up to 3 additional fees per reservation. To add more, add the following 3 columns for every additional fee you want to add on top of the available columns in the template:
- Fully paid - If you fill out this field, "Payment method" is mandatory:
- Boolean (ex: true)
- money.totalPaid - If you fill out this field, "Payment method" is mandatory:
- Number (ex: 500). Only use this field if the reservation was only partially paid for.
- Payment method - One of the following:
- Cash
- Credit card
- Debit card
- E-check
- phone - Phone number (ex:16266883744)
- email - Guest email.
- confirmedAt - Date - YYYY-MM-DD (ex: 2019-07-22)
