With Guesty Locks Manager, you can manage every smart lock you use remotely – all from one dashboard – with an automatic, unique code generator and full visibility into lock data.
Once you’ve linked your locks to properties, Guesty Locks Manager will monitor the health of your locks, displaying the battery level and online status. Additionally, we will generate a daily lock health status report. If at the time the report is created there are locks with issues, we will email the report to you. If there are no issues, the report will not be sent.
Email notifications for lock health alerts are sent to admin users only. It isn't possible to disable the report sending for specific users.
To view and manage lock health alerts, follow the steps below.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, click the mode selector and select Operations mode.
- Click Field operations and select Locks manager.
- In the left-side menu, click Locks.
- In the top bar of the "Locks" page, check for alerts. Click Alerts to view the details.
Step by step:
- Sign in to your Guesty account.
- In the top navigation bar, clic
and select Guesty Locks Manager. - In the left-side menu, click Locks.
- In the top bar of the "Locks" page, check for alerts. Click Alerts to view the details.
Alerts appear for the following situations:
- Battery level is less than 30% or "unknown"
- Lock is offline
- Lock errors
Based on the battery and online status, take the necessary action on your lock: e.g. replace the battery or fix a router issue. Once the issues are resolved, the status will update and the alert will disappear from the page.