Use this article to quickly isolate issues with the Guesty mobile app and collect the necessary information for a fast resolution.
Isolate the issue
Follow the troubleshooting steps below to resolve common issues.
Step by step
- Uninstall and reinstall the Guesty mobile app. This ensures you are using the latest version and clears cached files.
- Restart your mobile device to clear the RAM.
- Test the app on a different device to see if the issue persists.
If the issue persists, contact us with the following details:
- Name or email address of the affected user(s)
- Device make and model (for example, Samsung Galaxy S10)
- Operating system and version (for example, Android 7.1.2)
- Guesty mobile app version (find this by tapping the profile icon in the top-left corner)
- Specific conversations, reservations, listings, or tasks where the issue occurs
Identify relevant information
Use these resources to quickly find the device information listed above.
Check your app version
To find your app version, tap the profile icon in the top-left corner of the app. The version number is displayed on the screen.
Find your device type
- iOS: Find the device type
- Android: View mobile device details
Find your operating system
- iOS: Find the software version
- Android: Find your Android version
Record the issue
Provide a screenshot or video recording of the issue.
- iOS: Record the screen or take a screenshot
- Android: Take a screenshot or record your screen