Use this article to quickly isolate issues with the Guesty Mobile app and collect the necessary information for a fast resolution.
Isolate the issue
Follow the troubleshooting steps below to isolate the issue.
Step by step
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Uninstall and reinstall the Guesty Mobile application on your phone. This ensures that you're using the latest version of the app and clears most cached files.
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Restart your mobile device. This clears all application contents from the RAM.
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Test the Guesty Mobile app on a different device to confirm if the behavior is consistent.
If the issue persists, contact us with the following details:
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Name or email address of the affected user(s)
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Device make and model (for example, Samsung Galaxy S10)
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Operating system and specific version (for example, Android 7.1.2)
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Guesty Mobile App version (find this by tapping the profile icon in the top-left corner of the Homepage tab, then tap Languages)
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Specific conversations, reservations, listings, or tasks where the issue occurs (if the issue doesn't occur on all content in the account)
Identify relevant information
Use these resources to quickly find the relevant information you need to share with us:
Checking your app version
To check your specific app version in the Guesty mobile app, click your profile picture in the left corner. You'll see the app version displayed.
Device type
Operating system
Screenshot and/or video conveying the issue