Guesty Mobile App: Troubleshooting

If you are having issues with using the Guesty Mobile application, we recommend the following troubleshooting steps to isolate the issue:

  1. Uninstall and reinstall the Guesty Mobile application from your phone,  as this will ensure that you are using the latest version of the app and that most cached files are deleted.

  2. Try restarting your mobile device to clear all the applications' contents from the RAM.

  3. When possible, use the Guesty mobile app on a different device to confirm if the behavior can be replicated.

If you've tried the above and the issue persists, please contact us with the following details.

  • Name or email address of the affected user(s):

  • Device make and model: (Example: Samsung Galaxy S10)

  • Operating system and specific version: (Example: Android 7.1.2)

  • Guesty Mobile App version: (found on Menu > Profile)

  • Specific conversations, reservations, listings, or tasks where the issue occurs: (if the issue does not occur on all content of the account)

Tip:

Use these tools to identify the relevant information.

  • Device type
    • How to find the device type in IOS
    • How to view mobile device details in Android
  • Operating system
    • How to find the software version on your IOS mobile device
    • How to find your Android version
  • Screenshot and/or video conveying the issue
    • How to record the screen on your IOS mobile device
    • How to take a screenshot on your IOS mobile device
    • How to take a screenshot or record your screen on your Android device
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